Job Description - Modify, adjust, and monitor the delivery plan for multiple terminals on a daily basis - Plans and executes delivery schedule to meet network requirements - Uses and adjusts schedules and resources to identify and alter routes for special requests - Assesses driver work assignments to ensure on time deliveries to all business units - Executes workflow to minimize DOT Hours of Service Impact - Coordinates and distributes work assignments to drivers - Assigns tractors to drivers to ensure most efficient use of resources - Responsible for data entry on driver manifests and updates for completed deliveries - Review and process driver activity for proper payroll processing - Analyze and resolve technical issues (Transportation Management System and On-board computers) - Supports communication between warehouses, transportation terminals, and third party vendors to ensure service level expectations are met - Escalates issues when resources do not meet business needs or demands EXPERIENCE AND EDUCATION PREFERRED - High School Diploma or equivalent preferred - Demonstrated PC skills to include MS Office - Good written and verbal communication skills - Proven customer service experience - Proven ability to work and prioritize multiple tasks simultaneously in a fast pace work environment while maintaining attention to detail - Excellent time management skills - Ability to meet deadlines - Strong interpersonal skills PHYSICAL AND OTHER REQUIREMENTS - Function in a fast-paced, retail, office environment - Sit for extended periods - Work extended hours - Work rotating schedules including nights and weekends - Use arms / hands in repetitive motion during the day 03-2014