Description

 *We are open to supporting 100% remote work anywhere within the US*

The Delivery Manager will be the execution lead responsible for driving consistent, high-quality delivery across Agile teams. This role focuses on ensuring that delivery commitments are met, product and engineering expectations are aligned, and team performance is visible, measurable, and continually improving. 

  

With a focus on data-informed execution, the Delivery Manager owns delivery performance and quality accountability across the multiple teams—ensuring sprint goals are achievable, risk is proactively managed, and the program is operating with clarity and confidence. This is a delivery-focused leadership position responsible for connecting development activity to measurable outcomes and reporting internal ART health. 

  

Key Responsibilities:

Delivery Execution & Coordination 

Align closely with product and technical leadership to ensure scope is delivery-ready and priorities are clear. 

Monitor execution against PI commitments, ensure consistent Jira workflows to report on delivery cadence and quality as needed. 

Provide internal coordination and continuity across teams. 

  

Metrics, Reporting & Visibility 

Define and maintain delivery performance metrics across teams, including: 

Velocity and sprint throughput 

Feature delivery vs. PI commitments 

Bug trends: found in production, introduced by releases, or caught in lower environments 

Production support volume (Tier1, Tier 2, Tier 3 tickets) 

Defect resolution timelines and burndown 

Build internal dashboards and reporting structures to surface trends and delivery risks, and communicate those trends clearly to program leadership and customer stakeholders. 

  

Quality & Support Alignment 

Track delivery-related quality metrics that reflect engineering health over time—such as defect escape rates, bugs introduced per release, mean time to resolution, and reopened defect trends. 

Analyze post-launch behavior to identify quality breakdowns tied to delivery—like issues stemming from unclear requirements, insufficient test coverage, or unstable code paths that lead to increased support volume. 

Incorporate production and support issue trends into delivery planning to ensure that recurring quality gaps inform future sprint priorities and engineering practices. 

  

Launch & Hypercare Support 

Coordinate readiness efforts for all releases, including cutover planning, pre-launch quality checks, and internal sign-offs. 

Establish post-launch hypercare expectations and ensure active monitoring of production issues. 

Report on release impact, success metrics, and any corrective actions needed to improve future delivery cycles. 

  

Governance & Process Improvement 

Establish internal delivery governance practices, backlog readiness expectations, and definitions of done. 

Identify and respond to patterns in blockers, scope churn, or quality gaps across teams. 

Support onboarding of new team members and help operationalize delivery processes as the program scales. 

  

Near-Term Focus (First 90 Days) 

Stabilize sprint execution across key delivery areas (e.g., Framework, Analytics, Innovation). 

Implement internal dashboards for tracking: 

Delivery performance and PI goal alignment 

Bugs and defects across environments 

Ticket handling across Tier 1, Tier 2, Tier 3 (or whatever we will be calling our support structure) 

Feature throughput and post-release issues – in alignment with RTE 

Support planning and hypercare execution for upcoming releases. 

Begin surfacing delivery risks and quality issues with actionable next steps and resolution plans. 

  

Success in This Role Looks Like 

Delivery metrics are consistent, visible, and trusted by both internal leaders and customer partners. 

Support and quality metrics are embedded into delivery conversations and drive real improvement. 

Internal ART health—defined by throughput, quality, and responsiveness—improves over time and is backed by actionable metrics. 

Major releases are delivered with clear readiness criteria, ownership, and post-launch accountability. 

  

Required Qualifications:  

Bachelor’s degree 

Minimum of eight (8) years experience as a Delivery Manager, Scrum Master, Product Owner, or Product Manager for a software development team.  

Must be able to obtain and maintain a public trust clearance

U.S. Citizenship or Green Card is required due to federal clearance requirement   

Candidate must reside in the US, be authorized to work in the US, and work must be performed in the US  

  

Preferred Qualifications:  

Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field (Master’s preferred) 

8+ years of experience leading Agile delivery across multiple cross-functional teams in complex, matrixed environments 

Proven experience owning delivery performance, including use of Jira and related tools to drive metrics, track execution, and report delivery health 

Understanding of Agile delivery at scale (e.g., SAFe) 

Strong familiarity with quality engineering practices, DevOps workflows, and the software delivery lifecycle—from backlog readiness through production support 

Experience using data to drive continuous improvement across velocity, defect rates, and delivery predictability 

Demonstrated ability to manage release planning and post-release health including hypercare, production issue tracking, and delivery retrospective loops 

Knowledge of human-centered design principles and their application in Agile environments preferred 

  

Professional Skills:  

Ability to synthesize delivery data into actionable insights for internal leadership and client stakeholders 

Strong command of delivery metrics (velocity, throughput, burn down, defect trends) and ability to tie them to team behavior and product quality 

Adept at facilitating cross-team coordination and removing delivery blockers in real-time 

Skilled at building delivery dashboards and reporting mechanisms for both team-level and program-level views 

Excellent verbal and written communication skills with the ability to clearly articulate delivery risks, trends, and successes to both technical and non-technical audiences 

Comfortable navigating ambiguity, balancing strategic priorities with tactical execution 

Known for driving accountability, creating delivery focus, and fostering a culture of continuous improvement 

Experience supporting distributed teams and scaling Agile delivery in large, fast-paced organizations 

 

 

 

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.

 

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.  

Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. 

 

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.  

However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.  

 

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$118,730.00 - $201,840.00

Nationwide Remote Office (US99)