The Delivery Manager is responsible for leading and managing the evaluation, recommendation, establishment, implementation, and analysis of new and improved production workflows, work processes for systems, reporting, and new products/programs to improve customer service levels, team performance, employee engagement and overall quality.

RESPONSIBILITIES/TASKS:

•         Primary focus is to manage the client implementation (end to end phases) for various Healthcare customers by working with various departments and projects teams

•         Manages the planning, coordination, development, and implementation of approved projects which are Divisional and/or Corporate in scope, to enhance the overall efficiency of procedures, methods, controls, and performance.

•         Managing healthcare policies and procedures ensuring best practices are followed.

•         Finding innovative ways to optimize the level of healthcare while also reducing the cost

•         Developing departmental goals and objectives for employees

•         Recruiting, training, and supervising the employee performance

•         Represents department and division as requested on work groups and special assignments.

•         Develops and maintains an effective working relationship with customers and/or partners.

•         Participates in development of annual departmental budget, monitors budget, and identifies budget discrepancies.  healthcare client implementation in claims and administration products.

EMPLOYMENT QUALIFICATIONS:

•         Bachelor’s degree in human resources, Business, Management, or a relevant field

•         Experience in defining performance matrix and implementing employee engagement activities • Proficiency in Microsoft Office suite

•         Outstanding written and verbal communication skills

•         Knowledge of/experience with Healthcare Claims and Administration of Products