Kforce has a client in Plano, TX that is seeking a seasoned Delivery Manager to take ownership of service availability across enterprise systems. This role involves integrated management of incident, problem, change, and availability processes to ensure consistent and reliable service delivery. The ideal candidate will have a strong technical background, excellent coordination skills, and a proactive approach to continuous improvement. This role follows a fixed shift from 2 PM to 11 PM IST, and may occasionally require flexibility based on business needs. Responsibilities: * Provide integrated oversight of Incident Management, Problem Management, Change Management, and Availability Management processes * Ensure services and components are designed and maintained to meet defined availability targets * Analyze incident and problem data to identify and eliminate chronic availability issues * Facilitate problem management calls and coordinate with internal and external stakeholders to drive root cause analysis and corrective actions * Oversee major change reviews to minimize risk and prevent service disruptions * Continuously improve recovery models for major incidents to ensure rapid service restoration * Generate and deliver weekly and monthly service availability reports aligned with business needs