**Introduction** About the Role: We are seeking a Delivery Manager with expertise in Finance & Accounting to lead and support our operations. This role requires strong leadership skills, a deep understanding of Record to Report (R2R) processes, and experience managing teams that support U.S.-based B2C clients. **Your role and responsibilities** Key Responsibilities: * Lead and manage the Record to Report (R2R) operations, ensuring seamless financial reporting. * Oversee critical accounting processes, including Fixed Asset Accounting, General Accounting: Journal Entry creation, parking & posting, Account Reconciliations, Month, Quarter & Year End Close Processes, Reporting and PMO Data Collection. * Drive process improvements and operational efficiencies to enhance service delivery. * Ensure compliance with SLAs, Financial & Internal controls. * Provide strategic guidance to the team, fostering a culture of continuous improvement and customer excellence. * Collaborate with cross-functional teams to ensure alignment with business objectives. **Required technical and professional expertise** Required Qualifications: * Minimum 5 years of experience in Record to Report (R2R), preferably supporting U.S. B2C clients. * Proven experience in team management and leadership. * Language proficiency: C1+ English (written & spoken) and native Spanish fluency. * Strong problem-solving skills and the ability to work under pressure. * Excellent communication and stakeholder management skills. Work Schedule & Availability: * In-office role, 5 days a week. * Must be available to work in shifts covering Monday to Friday, 9 AM - 11 PM EST. **Preferred technical and professional experience** Education & Skills: * A relevant degree or equivalent experience in Accounting, Finance or other related fields. * Strong analytical skills with a focus on accuracy and attention to detail. * Experience with ERP, financial software and reconciliation tools (e.g., SAP, MS Excel, Blackline). Strong project management and process optimization skills. Required Education Bachelor's Degree IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.