Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Manager Delivery Support

Manages project delivery of varying size and complexity within the LATAM business unit. Helps to define and scope parameters of delivery Roadmaps, and associated project components, developing timelines, solution specifications, identifying and securing needed resources, developing overall planning, budget, timetables, and major milestones, identifying structures of authority and processes for decision making within the delivery components, and ultimately managing the execution of the plans by development factory teams and post implementation evaluation of outcomes and metrics.  

Plans and structures work activities for the team and monitors progress and results.  Provides guidance to team members as they carry out work activities.  Manages multiple systems of varying size/complexity and the integration/conversion of Global Payments products for the new portfolio to utilize. In many cases new products are created to support the converting portfolio, where new processes have to be defined/created to support for use by other Global Payments products. Existing and new integrations are being managed/led/directed. 

Accountable to Executive sponsors for governance, scope, schedule, budget and quality of all program elements.  

Responsible for and Builds strong relationships with engineering, product, and other partners during the Program Implementation.

Leads, plans, executes, controls, and reports on complex delivery efforts and assists with the planning, executing, controlling and reporting on the most complex and unique Projects within the specific goals of building and delivering a particular product(s). 

Provides governance over the Roadmap plan, scope, schedule and cost to ensure quality and client satisfaction for complex delivery programs.  Collaborates and ensures adherence to client and Global Payments multiple workstream plans.

Works assignments that require considerable analysis and interpretation of data and may require a broad range of contact interactions, including the executive steering committee and Global Payments senior leadership.

Leads and influences members of his/her Program to support the completion of complex project delivery.  The team consists of a very large number of peers and team members across a wide range of departments and/or divisions.

Serves as the primary catalyst for defining and shaping a progressive, productive, and profitable culture across a complex roadmap.

Ensures the adherence to Global Payments standards and SDLC’s for documentation,  product/project roadmaps, Quarterly/PI Planning, LOEs/scope requirements, and the PIF process.

Conducts and monitors the proper change control of key project assets: scope, requirements, project plan, product specifications, contracts, product code, documentation, etc. for complex projects.

Uses metrics to forewarn of problems and to measure progress. Ensures the identification, logging, and resolution of critical problems, tasks, and decisions.

Ensures the timely and accurate internal and external communication of status, including risk assessment information for complex projects. Plans and executes the scheduled program updates where appropriate. Ensures the project’s highest priorities (risks) receive the appropriate attention. Acts as catalyst/facilitator in the resolution of project issues and conflicts; escalates when necessary. Manages to an acceptable level of risk by balancing scope, time, cost, and quality.

Gathers project billing for approval in accordance with client contracts and department standards. Ensures the creation, management, and reporting of the project budget for FTE, travel, and all other revenue and expenses.

Uses applicable management tools to ensure acceptable engineering methodology practices are defined and followed for complex projects.

Ensures key roles and responsibilities are defined, where appropriate, for complex projects. Ensures decision-making at the lowest level reasonable.

Requires less frequent oversight with communications.  Communications may involve formal and informal verbal presentations and/or written management reports or summaries to large groups and executives.

Create and deliver executive-level updates and briefings for senior leadership review

Take ownership of Implementation of a project; from initiation to completion

Qualifications:
 

Minimum Qualifications

Fluent in both English and Spanish

Bachelor's Degree

Relevant Experience or Degree in: Business, Finance, and IT

8 Years Relevant Exp

Project Management experience

Preferred Qualifications

Agile Certifications

Project and leadership  skills and experience with delivery in the Payments industry.

Desired Skills and Capabilities:

Skills / Knowledge - Having broad expertise or unique knowledge, uses skills to contribute to development of company objectives and principles and to achieve goals in creative and effective ways. Having ownership of a function, account or matrix management responsibilities, uses knowledge to ensure success, strengthen relationships, expand the business, and lead matrix teams on complex projects. Barriers to entry such as technical committee review may exist at this level.

Job Complexity - Works on significant and unique issues where analysis of situations or data requires an evaluation of intangibles. Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results. Creates formal networks involving coordination among groups, both internal and external.

Supervision - Acts independently to determine methods and procedures on new or special assignments.

Negotiation Skills - Negotiates internally and externally regarding problem resolution

Collaboration Skills - Collaborates with internal and external audiences

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.