Who we are:
UST HealthProof is a trusted partner for health plans, offering an integrated ecosystem for health plan operations. Our BPaaS solutions manage complex admin tasks, allowing our customers to prioritize members’ well-being. With our commitment to simplicity, honesty, and leadership, we navigate challenges with our customers to achieve affordable health care for all.
We have a strong global presence and a dedicated workforce of over 4000 people spread across the world.
Our brand is built on the strong foundation of simplicity, integrity, people-centricity, and leadership. We stay inspired in our goal to unburden healthcare and ensure it reaches all, equitably and effectively.
You are:
A Delivery Director who will lead a global organization supporting complex healthcare ecosystems and report directly to the VP of Delivery. The Delivery Director has experience working with team of managers who oversee associates supporting customer’s operations and will work with Health Plan executives and third-party partners.
The Delivery Director will build high performing teams of US based associates while coordinating with global production support leadership. This role requires excellent communication, leadership, and critical thinking skills and must be an analytical person who’s able to grasp customer needs and brainstorm ways to fulfil them.
The Opportunity:
Drive administrative savings through improved processes and consolidation · Ensure revenue optimization and generation through high system performance and reliability · Oversee health of enterprise production ecosystem thru dashboards and other available tools · Ensure teams timely troubleshoot and resolve issues with production applications · Create a center of excellence approach for Service Desk and Data Operations · Coordinate change and issue resolution activities with network, middleware, hardware, OS, DB, and external application groups · Work with clients to strategize major operational events and large projects while ensuring the managers are appropriately prioritizing daily work with the clients · Support teams manage incidents, monitor infrastructure and applications, analyze data, coordinate software deployments, prepares and conducts disaster recovery plans, prioritizes requests with customers, measures and meets SLA / CPI / KPIs, and performs low complexity software changes. · Oversee system maintenance and upgrade events across multiple vendors and clients · Direct teams onshore and offshore, across multiple shifts, clients and technologies · Administer SLA management and reporting SLA metrics in a monthly operational formats and forums · Staff oversight including goal setting and performance monitoring · Comply with the organization’s Code of Conduct, all regulatory and contractual requirements, organizational policies, procedures, and internal controls.
What you Need:
· Bachelor’s degree or higher in business or technical field · At least 12 years of relevant work experience in leading technology and support teams · Experience working for a Healthcare company is preferred in an offshore model is required · Exposure to an environment supporting multiple clients, functions, vendors or systems · Experience managing applications using: Java, Web Services, XML, SQL · Exposure to AWS Cloud Environment and on-prem infrastructure · Experience with Incident Management, Release Management and exposure to ITIL practices · Familiar with development, debugging and testing concepts · Coach teams to quickly find and document root causes, and effectively communicate possible resolutions · Communicate effectively across all levels within Technology, Business and Operations · Approach problems as challenges and deal with them constructively while promoting this approach to the organization · Understanding the impact of system reliability on business processes and financial performance · Strong planning and coordination skills · Experience with CI/CD, Agile tools and methodologies including JIRA, JSM, SCRUM, Kanban
Preferred Skills:
· Experience in a HealthEdge solution is desired
Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST HealthProof provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.
Location: Remote
Compensation Range: $140,000 - $190,000
Benefits
Full-time, regular employees accrue up to 16 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave. They are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance, as well as the following Company-paid benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits. Regular employees may purchase additional voluntary short-term disability benefits, and participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses. Certain regular employees may have the potential for quarterly incentive-based bonuses and or commissions depending on role. Benefits offerings vary in Puerto Rico.
Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching.
Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) program with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance.
Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).
All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.
What We Believe
At UST HealthProof, we envision a bold future for American healthcare. Our values are the bedrock beliefs our organization holds dear. They not only define what our brand stands for but also serve as a compass guiding every action and decision.
Guiding Principles
These principles illuminate the path of ‘how’ we operate. They detail actions and behaviors we much embody to honor our values and achieve our goals.
· Simplicity
Simplifying complexity underlines everything we do—this approach is what makes us unique. We come with an open mind and straightforward approach, cutting our way to the core with measurable and actionable insights.
· Integrity
Integrity is our currency to build relationships. We believe in being open and honest. It is only natural when we have nothing to hide. It demonstrates that we are here to do the right thing, no matter who is watching.
· People-Centricity
Everything that we do reflects our deep bonds with peers and customers. These aren't mere transactions, but transformational ties. They shape our culture and decisions, affirming that our true value lies in the lives we touch and impact.
· Leadership
Taking ownership is about taking initiative, being in-charge and driving things to completion. It’s a brave choice to ‘own’ all aspects of our work, ensuring we take full responsibility for everything we handle.
Mission
A future possible only when health plans are free from administrative burdens so they can truly focus on what matters more – their members’ well-being.
Equal Employment Opportunity Statement
UST HealthProof is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable characteristics protected by law. We will consider qualified applicants with arrest or conviction records in accordance with state and local laws and “fair chance” ordinances.
UST HealthProof reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.
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