Req ID: 334237
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Delivery Director to join our team in Nashville, Tennessee (US-TN), United States (US).
Position Overview
We are seeking an experienced Senior Delivery Leader to join our Delivery Leadership Practice at Launch by NTT DATA. You will be responsible for managing complex client engagements from project initiation through successful completion, while maintaining strong client relationships and ensuring exceptional project outcomes.
About Launch by NTT DATA
Launch by NTT DATA excels at digital product innovation, delivering software and experiences that drive business outcomes and uncover new opportunities for our clients. We strategize, design, and ship experiences people love through our four core Services: Enterprise Innovation, Product Strategy & Experience, Digital Product Build, and Product Platform.
Key Responsibilities:
Client Relationship & Partnership Management
Grow and maintain strong client relationships throughout the project lifecycle, serving as primary point of contactStay aligned with Business Unit strategy from opportunity identification through project completionMaintain daily client contact and relationships, setting clear expectations and reporting on delivery progressServe as first point of escalation for client issues, resolving directly or escalating as neededManage scope discussions and negotiations with clients, alerting teams of scope changesManage and write change orders based on input from delivery teams
Project Delivery & Execution
Take full responsibility for overall delivery and health of assigned projectsLead project startup activities including demand requests, WBS creation, resource selection, finance alignment, budget tracking, and team onboardingLead client kick-offs and set clear project goals and expectationsMaintain RAID logs, run status reports, and continuously monitor and adjust delivery progressCreate comprehensive reports and track overall roadmap delivery progressProvide scope estimations (in collaboration with the development team leadership cohort) and trackingCreate delivery timelines and ensure alignment across all teamsEnsure smooth day-to-day project operations and delivery processes
Budget & Resource Management
Manage project budgets proactively to maintain targeted margins, including WBS management and invoicing approvalsOnboard and offboard team resources, including coordination of client equipment and accessMaintain constant communication with delivery teams and stakeholdersWork with practice leads to resolve personnel and performance issues as neededMaintain team health and morale across cross-functional teams
Basic Qualifications:
8+ years of experience in project/program management with demonstrated success in complex technology projects in a client services environment5+ years of experience in client-facing roles with proven relationship management skills5+ years experience managing large, cross-functional teams in consulting, agency, or enterprise software environments
Technical Competencies
Deep expertise in both Agile (Scrum, Kanban, SAFe) and Waterfall delivery methodologiesStrong understanding of software development lifecycle and modern delivery practicesExperience with project management tools (Jira, Azure DevOps, etc.)Proficiency in budget management, resource planning, and financial trackingKnowledge of product management principles and roadmap development
Leadership & Communication Skills
Exceptional client relationship management and communication skillsProven ability to manage multiple stakeholder relationships simultaneouslyStrong problem-solving and decision-making abilities under pressureExperience in conflict resolution and escalation managementAbility to translate technical concepts into business value propositions
Product & Delivery Management
Experience with product roadmap development and prioritizationUnderstanding of user story creation and backlog managementFamiliarity with sprint planning and Agile ceremoniesExperience with scope management and change control processesKnowledge of KPI tracking and value measurement methodologies
Success Metrics
Client satisfaction scores and relationship health indicatorsProject delivery performance (on-time, on-budget, scope adherence)Team engagement and productivity metricsProduct value delivery and KPI achievementEffective scope and change managementBudget variance and margin performance
Preferred Qualifications
Experience in digital transformation or innovation consultingCertification in project management (PMP, CSM, SAFe, etc.)Experience with Launch's target industries (Fortune 500, manufacturing, professional services)Advanced degree in Business, Engineering, or related fieldProven track record of delivering projects on time, within budget, and to client satisfactionStrong background in Agile methodologies and product management principles
What We Offer
Competitive compensation with performance-based bonusesComprehensive benefits package including health, dental, and vision insuranceFlexible work arrangements and professional development budgetOpportunity to work with Fortune 500 clients on cutting-edge digital productsCollaborative, innovation-focused culture with emphasis on work-life balanceCareer advancement opportunities within Launch and broader NTT DATA organization
Career Growth Opportunities
Path to Practice Director or Senior Client Partner rolesOpportunities to lead major client transformations and strategic initiativesCross-practice collaboration and skill developmentProfessional development through NTT DATA's global learning programsMentorship and leadership development programs #LI-NorthAmerica
About NTT DATA
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.