Job Title: Delivery Architect - ServiceNow Architect

Location: Chicago, IL

Travel: 25%

Job description:

ServiceNow Architect Capgemini is seeking a skilled ServiceNow Architect to work with our clients to architect, develop, and implement dynamic solutions within the ServiceNow Platform. This position focuses on one or more ServiceNow solutions, including:• IT Workflows (ITSM, ITOM, CSDM, SecoOps, Hardware Asset, Software Asset, etc.)

• Customer Workflows (CSM, Employee Center, etc.)

• HR Workflows (HR Service Delivery (HRSD) • Security Risk

• App Development The ideal candidate will demonstrate their in-depth technical knowledge of the ServiceNow platform by working hand-in-hand with our customers to ensure that the solution implemented meets best in class technical and practical standards.

Key Responsibilities: • Leading the design, development and implementation of end-to-end ServiceNow solutions • Provide solution guidance and facilitate discovery, design, and implementation sessions. • Diagnose and resolve complex platform issues, ensuring optimal performance. • Prepare technical specifications, design documents, and configuration guides.

Required Skills and Experience • Bachelor’s degree in computer science, IT, or a related field.

• 5 years of experience as a ServiceNow Architect

• ServiceNow Certifications in area of specialties • ServiceNow Certified Technical Architect

• ServiceNow Certified Application Developer

• ITIL 4 Foundations

• Proficiency in ServiceNow customization, configuration, and scripting (JavaScript).

• Experience with REST/SOAP, Glide API integrations and Flow Designer within ServiceNow.

• Strong analytical, problem-solving, and communication skills.

Preferred Qualifications: • Experience with Agile/Scrum methodologies.

• Familiarity with CMDB configuration and data management.

• Knowledge of ServiceNow performance tuning and optimization practices.

• External Client consulting experience highly preferred

• Experience working in an Agile development environment is strongly preferred

• Experience leading and directing multiple projects simultaneously.

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

Flexible workHealthcare including dental, vision, mental health, and well-being programsFinancial well-being programs such as 401(k) and Employee Share Ownership PlanPaid time off and paid holidaysPaid parental leaveFamily building benefits like adoption assistance, surrogacy, and cryopreservationSocial well-being benefits like subsidized back-up child/elder care and tutoringMentoring, coaching and learning programsEmployee Resource GroupsDisaster Relief

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to
engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.

Get the future you want | www.capgemini.com

Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

Job Title: Delivery Architect - ServiceNow Architect

Location: Chicago, IL

Travel: 25%

Job description:

ServiceNow Architect Capgemini is seeking a skilled ServiceNow Architect to work with our clients to architect, develop, and implement dynamic solutions within the ServiceNow Platform. This position focuses on one or more ServiceNow solutions, including:• IT Workflows (ITSM, ITOM, CSDM, SecoOps, Hardware Asset, Software Asset, etc.)

• Customer Workflows (CSM, Employee Center, etc.)

• HR Workflows (HR Service Delivery (HRSD) • Security Risk

• App Development The ideal candidate will demonstrate their in-depth technical knowledge of the ServiceNow platform by working hand-in-hand with our customers to ensure that the solution implemented meets best in class technical and practical standards.

Key Responsibilities: • Leading the design, development and implementation of end-to-end ServiceNow solutions • Provide solution guidance and facilitate discovery, design, and implementation sessions. • Diagnose and resolve complex platform issues, ensuring optimal performance. • Prepare technical specifications, design documents, and configuration guides.

Required Skills and Experience • Bachelor’s degree in computer science, IT, or a related field.

• 5 years of experience as a ServiceNow Architect

• ServiceNow Certifications in area of specialties • ServiceNow Certified Technical Architect

• ServiceNow Certified Application Developer

• ITIL 4 Foundations

• Proficiency in ServiceNow customization, configuration, and scripting (JavaScript).

• Experience with REST/SOAP, Glide API integrations and Flow Designer within ServiceNow.

• Strong analytical, problem-solving, and communication skills.

Preferred Qualifications: • Experience with Agile/Scrum methodologies.

• Familiarity with CMDB configuration and data management.

• Knowledge of ServiceNow performance tuning and optimization practices.

• External Client consulting experience highly preferred

• Experience working in an Agile development environment is strongly preferred

• Experience leading and directing multiple projects simultaneously.

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

Flexible workHealthcare including dental, vision, mental health, and well-being programsFinancial well-being programs such as 401(k) and Employee Share Ownership PlanPaid time off and paid holidaysPaid parental leaveFamily building benefits like adoption assistance, surrogacy, and cryopreservationSocial well-being benefits like subsidized back-up child/elder care and tutoringMentoring, coaching and learning programsEmployee Resource GroupsDisaster Relief

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to
engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.

Get the future you want | www.capgemini.com

Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.