Location:

4910 Tiedeman Road - Brooklyn, Ohio 44144

Join our team as a Default Operations Support Specialist, providing crucial back-office support to our Default Management internal partners.  As you support various lines of business by handling essential administrative functions, you are a vital asset on the team.

Location:  Hybrid - in Brooklyn OH – 2 day in-office; 3 days WFH

Hours:  Monday - Friday 8:00am - 4:30pm ET

Essential Responsibilities

Provides internal support to Default Management Ops teamsEnters data into multiple systemsReviews documentation and sends out time-sensitive correspondenceRoles at this level are responsible for moderate operational and/or administrative workCompletes work while receiving limited instructions for filing, recording, processing, servicing, recording, and/or organization of documentation associated with a product or processReviews and ensures proper documentation or procedures are used for each taskIdentifies and resolves issues by following established guidelines. Refers more complex problems to senior team memberRefers more complex problems to senior team member, while contributing to workflow or process change, to form a stronger understanding of the specific product or processAccountable for regular reporting and analysis requestsRecommends and implements processes to solve routine issuesIs fully proficient in duties while working under moderate to limited supervision.Other duties as assigned
 

Required and Preferred Skills, Experience, and Qualifications

High School Diploma or equivalent required; College degree preferredDigital literacy in MS Office365 – including Intermediate - Advanced skills in Outlook, Excel, & Word requiredMinimum 1 year of experience in a high-volume processing, administrative, or operations role requiredDemonstrate excellent customer service, verbal/written communication, and interpersonal skillsComfortable navigating multiple computer systems and applicationsExcellent time management, prioritization, and organizational skillsAbility to work under pressure and meet deadlinesProven ability to handle high transaction volumes accuratelyAnalytical, research, and problem resolution skillsQuick learner who is not afraid to ask questionsAbility to work from home 3 days per week in a quiet, private office setting with little to no distractions

COMPENSATION AND BENEFITS

This position is eligible to earn a base hourly rate in the range of $21 to $22 per hour depending on location and job-related factors such as level of experience.

Please click here for a list of benefits for which this position is eligible.

Job Posting Expiration Date: 09/23/2025

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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