Default Management is a department within the Corporate Credit Division with the responsibility of partnering with Eastern Bank Consumer and Business Banking customers to effectively address past due accounts and provide solutions in order to cure delinquencies and promote timely payments. Default Management utilizes omnichannel customer communications, utilizes effective risk management strategies, seeks to deliver superior customer experiences, and meets high regulatory compliance standards. Ability to communicate effectively to determine the root cause for a customer’s financial difficulty, analyze short-term and long-term solutions, and propose mutually beneficial strategies to address the delinquency. Must be able to analyze situations and present potential solutions supporting regulatory/compliance regulations. Responsibilities: 1. Execute all call campaigns that fall under Default Management Collections. 1. Provide exceptional Customer Service. 2. Meet established call requirements (for both Compliance and Customer Service). 3. Process customer payments accurately. 2. Generate customer correspondence (all available channels). 3. Process servicing requests. 4. Log customer complaints. 5. Identify operational/system issues in need of research/follow up. **Education and Experience** + A bachelor’s degree in a financial discipline is preferred or 2+ years of related work experience at a financial services company. + Customer service experience is a plus. At Eastern Bank, we pride ourselves on supporting our employees by offering tremendous opportunity for individual growth. As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong reason why you should consider a career with us. We are proud to offer comprehensive compensation plans and a benefits program called Total Rewards that includes medical, dental, vision, life and disability insurance, retirement, vacation and tuition reimbursement. Eastern Bank is an equal opportunity employer. All job applicants will be considered for employment without regard to race, color, religious creed, national origin, sex, sexual orientation, gender identity, genetic information, military service, age, ancestry, or disability. At Eastern Bank, we are dedicated to building a diverse, equitable, inclusive and authentic workplace. If you’re excited about this role but your experience doesn’t fully align with every qualification, we still encourage you to apply! You may be just the right candidate for this position or others across the company. Our Recruitment team is waiting to chat with YOU.