The next part of your journey is right around the corner — with The Standard.

A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams, we’ve been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference?

What You'll do:

You will be closely working with a specific National Account policyholder (our client) on behalf of The Standard. This is a dedicated Client Management role, to assist our client’s HR/Benefits department in the administration of group Life, Disability, Voluntary, and/or Absence contracts with The Standard. You will work with a partner here at The Standard as well as customer representatives and the 150,000 insured members to help them gain an understanding of both coverage & benefit features of the plans.  

Principal Duties and Responsibilities:

Serves as the liaison between the policyholder and The Standard. Works closely with the employer and their employees to respond to claim and coverage inquires, including verifying appropriate premium administration, addressing customer service issues, claims issues, contract issues and other group life, disability, and absence related inquiries.Manages the escalation of resulting appeals and issues and consulting with the manager and/or NAC.Independently administers claim processes, handles coordination of death claims, and assists employees in filing for claims. Provides reports to the policyholder’s benefit and business locations on approved claims, outstanding information requested, and Evidence of Insurability status as needed.Maintains and protects personal information of the policyholder’s employees. Develops effective relationships with Human Resources, Benefits and Payroll staff throughout the policyholders’ various locations.Creates best practices & new process improvements that ensure a positive customer experience for the employer and employees and future retention of the business.Participates in special projects related to the policyholder’s life, disability, and Leave plans, as assigned.

What You'll Need:

Bachelor’s degree in Business and/or related field preferred.

3+ years working with voluntary Benefits in the insurance industry

Customer service skill set, discretion, and ability to handle the sensitive and delicate personal situations of the employees that involve leave and disability.

Ability to plan and organize own work to meet changing priorities and diverse customer needs. Analyze, interpret, and apply benefit contract provisions to varied, complex situations. Make sound, independent judgments.

Ability to provide timely and thorough responses to inquiries and continuously finds way to improve and promote the service experience. 

Strong verbal and written communication skills.

Why Join The Standard?

We have built an enduring legacy of stability, financial strength and exceptional customer service through the contributions of the service-oriented people who choose to work at The Standard. To ensure we can attract and retain the best talent, when you join The Standard you can expect:

A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions

An annual incentive bonus plan

Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure

A supportive, responsive management approach and opportunities for career growth and advancement 

Paid parental leave and adoption/surrogacy assistance

An employee giving program that double matches your donations to eligible nonprofits and schools

In addition to the competitive salary range below, our employee-focused benefits support work-life balance. Learn more about working at The Standard.

Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on a variety of factors including individual and organizational performance.

Salary Range:

$64,250.00 - $94,000.00

Positions will be posted for at least 5 days from original posting date.

Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Mortgage Investors, LLC, StanCorp Investment Advisers, Inc., and American Heritage Life Insurance Company and American Heritage Service Company, marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability or veteran status or any other condition protected by federal, state or local law. Except where precluded by state or federal law, The Standard will consider for employment qualified applicants with arrest and conviction records pursuant to the San Francisco Fair Chance Ordinance. The Standard offers a drug- and alcohol-free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on The Standard's property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation and employment, education and licensing verification as a condition of employment. All employees of The Standard must be bondable.