Company DescriptionContract Type: Permanent  / 40 Hours per weekSalary: £12.21ph - Overtime paid at enhanced rateLocation: DPD Newcastle - Armstrong Rd, Armstrong, Washington, NE37 1PRShift Pattern: Monday - FridayHours of Work: 10:00 to 18:30

DPD UK is a member of Geopost who are a market leader in parcel delivery and e-commerce solutions, providing a broad range of delivery and innovative services for customers worldwide. DPD UK has a turnover of nearly £2 billion and our aim is to be the most sustainable delivery company in the UK. At DPD UK we also aim to deliver the best service, use the best technology and recruit and retain the best people in the industry.

DPD is a Valuable 500 company and a Disability Confident Employer.

Job Description

As a Debrief Operative your key responsibilities will include; 

Answering telephone calls, assisting customers with enquiries and adhering to depot KPI'sAssisting drivers with locating addresses and providing delivery instructionsAssisting customers and providing excellent customer serviceDebrief of drivers ensuring processes are followed correctlyReporting and logging damaged hand held devices called Saturn's so these can be fixed without delayEnsuring contractor paperwork is completed Basic administrative dutiesTo implement the Health and Safety Policy, ensuring and maintaining a safe working environment at all timesTo implement the Security Policy ensuring and maintaining a secure passage of goods for the customerCarry out such other duties as may reasonably be requested by the Depot Management Team.Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability.

Qualifications

What we're looking for:

Passion and self-determinationKeen eye for detailExcellent organisational skillsAbility to work under pressure and meet deadlinesFlexibility and adaptability to work across various areas of the warehouse if requiredStrong communication skills, both verbal and writtenProficiency in using computer systems and handheld devicesCustomer service orientation with a positive attitudeBasic numeracy and literacy skillsAbility to multitask and prioritise workload effectivelyTeam player with a collaborative approachProblem-solving skills and initiativeReliability and punctuality

Full training, uniform and PPE is provided

Additional Information

About our Benefits

We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…

Holiday tradingEnhanced maternity and paternity package Free life assurance of 4 x salary on joining the pension schemeUnum Help@Hand - essential health and wellbeing services for you and eligible family membersHealth Kiosks visiting every locationVitality at WorkFree On Site Parking Discounted shopping from 100’s of retailers including up to 5% off supermarket shoppingMilestone Days off to celebrate with your family and friends For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses

Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities. 

If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you! Apply today