**Career Area:** Technology, Digital and Data **Job Description:** **Your Work Shapes the World at Caterpillar Inc.** When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Who is CAT Digital? What do we do? Big machines require big thinking. Are you looking for your next big challenge? Cat® Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over one million connected assets worldwide, our teams use data, technology, advanced analytics, telematics, and AI capabilities to help our customers build a better world. Working with a Fortune 100 leader, you can build your career on a global scale and take advantage of development opportunities with emerging technologies. We’ve created an inclusive environment for you to explore your passions, make an impact and do the work that really matters. Join Us. Job Opportunity: We are seeking talented individuals to join our team to help us establish and grow our presence, organization, culture, which will drive our digital product development efforts. As a member of our team, you will have the opportunity to work with cutting-edge technologies and collaborate with top professionals working on very high impact and visibility products. Don't miss this chance to join a newly forming presence and support digital innovation for a global leader in heavy machinery! What will you do?  As a  **Dealer** **Support Analyst** you will identify, investigate, monitor and resolve Telematics dealer and customer issues in accordance with standards and processes. This position will be a subject matter expert for Onboard Telematics devices, that will assist our dealers in region to also become subject matter experts for Onboard Telematics. This will entail learning, and hands on training for local dealers, as well as coordinating efforts to visit, and repair Product Link devices on high value assets. The role will investigate any quality issues that are found in the field and will provide that information back to engineering teams to work through the root cause analysis and implementation of quality fixes. + Utilize troubleshooting tools to analyze quality issues and isolate them from the cause of the problem. + Developing troubleshooting techniques for Telematics Quality Issues. Working with Caterpillar dealers and customers to teach and deploy these troubleshooting techniques. + Playing a key role in conducting risk assessments, root cause analysis, corrective actions, quality assurance processes and routine issue resolution. + Communicating about client feedback to technology teams to improve deliverables and meet business requirements This position works directly with Slovakia based engineering leadership and Cat Digital IT in the US. What you have: **C** **ustomer Focus:** + Fosters strong customer relationships via delivery on commitments, open communication, and on-going feedback/improvement. + Anticipates customer needs, focusing efforts to proactively meet needs and exceed customer expectations. + Measures and observes customer satisfaction levels to ascertain and implement service improvement alternatives. + Communicates and models the criticality of customer focus as an organizational strategy. Must be capable of working with dealers and customers who are in the midst of having critical customer issues, and helping them through the problems in a constructive manner. **Effective Communications:** + Adapts documents and presentations for the intended audience, which could be internal Caterpillar, or externally to dealers or customers, on site at their locations. + Demonstrates both empathy and assertiveness when communicating a need or defending a position. + Capable of taking information from internal engineering teams, and translating this into common, everyday language that will allow our dealers and customers to understand the issue at hand. **Business Intelligence:** + Develops processes for transforming aggregate data into useful business information. + Evaluates metrics and quality information to provide feedback to the team on areas of focus for quality projects. **Systems Software Infrastructure:** + Reports software connectivity and integration issues. + Ability to process validation plans to understand if quality issues have been properly resolved in the current release of software. + Analyzes the local software architecture components and products. + Tests key features for the entire software infrastructure environment. **Technical Troubleshooting:** + Discovers, analyzes, and resolves hardware, software or application problems. + Works with vendor-specific diagnostic guides, tools and utilities. + Handles calls related to product features, applications, and compatibility standards. + Analyzes Telematics devices and data coming from telematics devices, to determine where the likely breakdown of data flow is occurring, as part of advanced troubleshooting. **Top Candidates will also have:** + Utilizes critical internal Caterpillar quality tools to create insights from quality data. Systems include a deep knowledge of the CPI Tool, RWA, QRQM, and SIMSi. + Experience with Telematics devices, that monitor datalink traffic andutilize cellular or satellite communications to transmit that data to the cloud. + Preferred Caterpillar solution Product Link but will accept any telematics background. + Background in troubleshooting electronics components, such as Electronic Control Modules, sensors, and datalinks What we offer: At Cat Digital, we are committed to fostering a culture of innovation and continuous learning, and we believe in investing in the development of our employees. As a member of our team, you will have access to a wide range of training and development opportunities, as well as very competitive compensation and benefits packages, like: + 2 880+euros / month gross + Performance related annual cash incentive + Industry leading Pension plan  + 5 days of extra vacation above the legislative requirement + Attractive Life insurance + 1 Volunteering Day + Multisport Card Take the chance to apply now for this position at newly forming Cat Digital Slovakia branch! Contract type: Full-time Place of work: Kosice, Slovakia Additional Information: Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status. ​ Caterpillar is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.​ Caterpillar is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit https://www.caterpillar.com/en/careers/why-caterpillar.html​ Follow us on Facebook, LinkedIn, and YouTube. \#LI **Posting Dates:** June 5, 2025 - June 29, 2025 Caterpillar is an Equal Opportunity Employer. Not ready to apply? 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