Company

Cox Automotive - USA

Job Family Group

Vehicle Operations

Job Profile

Dealer Services Specialist II

Management Level

Individual Contributor

Flexible Work Option

No remote option; must work at a specified Cox location

Travel %

No

Work Shift

Day

Compensation

Hourly base pay rate is $19.57 - $29.38/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

Drive Dealer Success: Be the Sales Lane Specialist at Manheim

Are you the kind of person who thrives in a fast-paced environment, knows how to keep operations humming, and enjoys building strong relationships with customers? Manheim is looking for a Dealer Services Specialist who can keep our auction days running like a well-oiled machine—both in-lane and online.

What You’ll Be Doing

Auction Day Operations: You’ll be the point person on sale days—assigning run numbers, repping vehicles on the block, working the “IF” counter, and promoting services like Manheim Certified.Customer Engagement: Work directly with dealers to ensure their vehicles are ready for sale and their expectations are met. You’ll be their trusted partner—onsite, online, and over the phone.Product Education: Help dealers get the most out of Manheim’s tools—Simulcast, OVE, Manheim.com, and more. You’ll provide training, guidance, and support to maximize their success.Inventory Management: Load listings, track vehicles, coordinate with recon shops, and ensure everything is sale-ready. You’ll be the behind-the-scenes expert making sure nothing falls through the cracks.Problem Solving: Troubleshoot issues, resolve service concerns, and keep communication flowing between customers, sales teams, and operations.

Why This Role Matters

You’re not just supporting the sale—you’re driving it. Your work ensures that every vehicle gets the spotlight it deserves and every dealer walks away satisfied. You’ll be part of a team that values professionalism, customer service, and operational excellence.

Highlights

Be at the center of the action on auction days.Build lasting relationships with dealers and internal teams.Use your organizational skills and tech savvy to make a real impact.Join a company that values safety, service, and your growth in the automotive industry.

Perks? You bet:

Here’s a sneak peek at the benefits you could experience as a Cox employee:

Competitive pay with opportunities for sign-on bonuses if applicable. Once you’re on board, earn referral bonuses. Amount varies based on job type.30+ days of paid vacation and company holidays per year (from day 1) for full-time employees because we know you need time to recharge.Great healthcare benefits from day 1. Multiple options are available for individuals and families. One employee only plan could be FREE, if you participate in our health screening program. 10 days of free child or senior care through your complimentary Care.com membership. Generous 401(k) retirement plans with up to 8% company match. Great coworkers who love being part of a team. Employee discounts on hundreds of items, from cars to computers to continuing education. 

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At Cox, we believe in being transparent – please click on this link (Cox Benefits Overview) to learn more about our awesome healthcare benefits.

Who You Are

You can think on your feet and address issues promptly, maintaining a smooth auction process. You’re committed to following all health and safety procedures and to maintaining strong relationships with dealers. Here’s more on what you have to offer:

Minimum:

A high school diploma or GED and 3 years of experience in a related field. The right candidate could also have a different combination of education and experience, such as a degree or certification in a related discipline or 5 years of experience in a related field.Strong communication and interpersonal skills.The ability to perform at a high level and adapt within a fast-paced team environment.The ability to sit or stand for prolonged periods of time, perform repetitive tasks and lift up to 15 pounds.Vision requirements include being able to see close, far and in color, judge distances and adapt to changes in focus.

Preferred:

1 to 3 years of auction experience or 2 to 4 years of dealership experience.Previous experience in sales support role.

Ready to take the wheel and steer your career forward? Apply now and become a key player in Manheim’s dealer success story.

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.