Join our Ford Credit team as we create tomorrow! We are looking for bright, enthusiastic, and team-oriented individuals to join our team. Our work atmosphere is fast-paced, innovative, and people oriented. If you’re customer-focused, driven and seeking the opportunity to experience exciting challenges and growth, look no further.
As part of the Ford Credit family, you’ll enjoy excellent compensation and a comprehensive benefits package that includes a generous savings and stock investment plan (SSIP), quarterly profit-sharing, defined-contribution pension, tuition subsidies, vehicle discounts, a flex spending account with options to purchase extra vacation, allocate into a health care spending account and much more. You’ll also experience exciting opportunities for professional and personal growth and recognition.
The credit team plays an important and strategic role in ensuring high levels of customer satisfaction, as well as developing relationships with Ford/Lincoln dealers. Successful candidates will be able to work as a team to manage service levels and achieve common goals. The DSA role gives employees a broad understanding of the company’s plans and programs, as well as a sales and marketing mindset that prepares employees for future rotations within the company. Potential rotations include sales operations, marketing, wholesale, business development, and more (including both remote work and hybrid location-dependent opportunities). We are a company that believes strongly in professional growth, developing business acumen, and promoting employees from within.
DSA’s play a critical role in balancing sales goals with responsible lending practices. Our goal is to facilitate vehicle sales for both the dealer and Ford of Canada by providing financing while effectively managing the risks associated with credit lending.
During a typical day in this fast-paced role, DSAs manage a high volume of credit applications (45-50 daily), evaluating creditworthiness and deciding whether to approve or deny financing requests. While many applications are straightforward, a significant portion of the day is dedicated to complex cases requiring negotiation of terms (such as down payments) or denial of credit, requiring strong judgment and decisive decision-making.
DSAs maintain a fast-paced workflow, assessing creditworthiness within approximately 5 minutes and processing most applications within 30 minutes of submission. Much of the day involves collaborating with dealers via phone, reviewing applications, negotiating financing terms, and ensuring smooth communication throughout the process. The ideal candidate isa highly effective communicator and negotiator with excellent interpersonal skills and a strong sense of urgency.
NOTE: Although this is a remote Bilingual Dealer Services Analyst position - there is a requirement to attend the training in person, located in Oakville, Ontario (minimum of 4 weeks). There may be additional requirements to periodically attend on-site during the probationary period. To be eligible for this position you must reside in the Greater Toronto Area.