Share Email Opening Apply Now (Main.asp?JID=115657&B_ID=91&Lo_ID=182894&R_ID=6836624&FID=1&Ad=&Refer=&PositionID=386398&ssbgcolor=&SearchScreenID=6428&CountryID=3) Title Dealer Service Specialist About the Organization About the Organization Since 1981, Outdoor Research has been building award-winning outdoor clothing and gear. We stand behind every product we make with the Outdoor Research Infinite Guarantee- warranty. Find out how we were born from our founder Ron Gregg's research-led approach to problem solving, and discover the origins of our first products in Our Story. Discover our roots in U.S. manufacturing, our legacy in Made in the USA tactical gloves, and our response to the COVID-19 pandemic with the development of face masks and medical-grade personal protective equipment in Protection. Learn about our product processes using recycled materials, how we enforce the safety and wellbeing of our workplaces, and our commitment to all people and the planet in Responsibility. Meet some of our community members who work to create safe, accessible, and equitable outdoor spaces in our Community Partnerships and our Ambassadors. We'd be thrilled to have you join the team and find your Career at Outdoor Research. Outdoor Research Values Curiosity: We are constantly striving to learn and improve ourselves. In our products, as a brand, as a team, and as individuals. Passion: We love what we do and take pride in sharing our work with others. Innovation: We are complex problem solvers. Collaboration: We are better together. Community: We embrace the collective impact we can have from our diverse perspectives; on each other, society, and our environment. Position Dealer Service Specialist Description Location: Seattle Position: Full Time (Hybrid) 3 days in-house Rate: $21.63 - $24.50 About this role The primary role of the Dealer Services Specialist is to maintain and update Outdoor Research’s Commercial Wholesale order book, handle inquiries about products, orders, and returns in a timely, accurate and professional manner, resolve discrepancies in orders and billing, assist in data analysis and provide suggestions accordingly, and attend dealer meetings as necessary. The Dealer Services Specialist is a proactive collaborator who is passionate about providing excellent service and driving success through our retailers. They are a strong internal advocate for our dealer accounts and have exceptional problem-solving skills to help improve overall customer experience. OR strives to deliver extraordinary service in every interaction. We are committed to evaluating processes and making it easy for all customers to do business with our team. Every individual who contacts the Outdoor Research Dealer Services department should leave with a positive impression and experience. Duties + Respond in a timely, professional, and positive manner to all e-mail, fax, phone, etc. inquiries regarding Outdoor Research orders and products. This will include but is not limited to new purchase orders, product availability inquiries, product information, shipping status, warranty/returns, etc. + Ensure accuracy of orders, returns, customer accounts, and all other related transactions. + Work with finance, planning, marketing, sales, and shipping/receiving departments to set up and manage accounts, provide necessary reporting, and communicate issues that affect shipment of orders, customer/dealer relationships, and revenue. + Manage all account details, assuring all information is up to date and accurate; this includes, but is not limited to, adding new store/ship to locations as needed, adding and/or removing contacts as notified and/or updating all affected departments of new Vendor Guide requirements. + Support Sales Manager and territory Sales Reps through regular maintenance of accounts as well as proactive and regular review of open orders and exception reports. If applicable. notify rep accordingly and resolve issues in a timely manner. + Regularly review processes and procedures used for account maintenance and offer advice in development of new strategies where appropriate, keeping in mind customer experience and efficient operations as key priorities. + Process returns/warranties per department procedures, using proper cancellation codes to categorize reason for return correctly. Proactively communicate persistent quality control issues within the department and to other departments, as necessary. + Prioritize daily tasks and projects to accomplish job duties with a high level of accuracy and timeliness. + Establish and maintain positive working relationships with coworkers, outside sales reps, buyers, and all other contacts with which you interact. + Gain in-depth knowledge and understanding of all Outdoor Research products through participation in on-site and off-site product training events and clinics. + Other duties may be assigned. All of the above are to be performed while adhering to Outdoor Research operational procedures, policies, and safety rules. Position Requirements What you should bring to the table: + Strong organizational and problem-solving skills, flexibility, and the ability to work independently. Strong attention to detail is a must. + Strong computer skills: Excel, Word, Outlook, Powerpoint. + Previous experience and/or strong working knowledge of ERP systems. + Familiarity with Outdoor Research products or with the outdoor industry a plus. + Strong teamwork skills. Highly self-motivated. + Ability to maintain excellent attendance and punctuality record. + Ability to work with an ethnically and culturally diverse work force. + Strong communication skills required to interact effectively with team members and/or customers. Preferred Qualifications: College degree AND 2+ years of experience/training in high volume account and order management. What do we bring to the table? + 11 paid holidays each year and 3 floating holidays + Comprehensive medical, dental and vision plans + PTO/PSST + Transportation benefits + Paid volunteer time + 401K with company match + Bouldering wall & Gym + Product discounts We are dog friendly environment! Exempt/Non-Exempt Non-Exempt Full-Time/Part-Time Full-Time Location Seattle, WA EOE Statement OR is committed to equal employment opportunity and does not discriminate against any employee or applicant for employment in an unlawful manner. Employment-related decisions are made based on an individual’s qualifications without regard to race, sex, color, religion, age, national origin, disability, sexual orientation, gender identity, marital or military status, genetic information, political ideology or other applicable protected class status. This commitment extends to all employment practices including selection, hiring, placement, recruitment advertising, promotion or transfer, rate of pay or other forms of compensation, selection for training, demotion, layoff, or separation. All employment decisions are based upon the qualifications of the individual and the job requirements. OR supports this commitment with an Affirmative Action Program, which is updated annually. The objectives of the Affirmative Action Program are to ensure that our team reflects the diversity of our local community. We fully support affirmative action to include women, ethnic minorities, veterans and persons with disabilities throughout our workforce. The OR Affirmative Action Program is available for review by all employees and is maintained in the Human Resources Department.