As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.
Purpose of the position
Provides guidance, training, and support to dealers on the organization's Services products, and drives dealer metrics and performance. Being a Dealer Relationship Manager maintains working knowledge of Services products and programs, and ensures that dealer organizations comply with organizational policies and standards.
The position will be based in Yokohama, Japan.
Main tasks and responsibilities● Drive part, contract and other service product sales through Hiab Service dealer network
● Manage service coverage in geographical area through optimizing (service) dealer network
● Identify customers (dealerships) in defined Regions and countries, Identify, evaluating and recruiting new dealers
● Develop the dealer network by managing dealer Services agreements, renewal process
● Make regular visits to these dealers to identify sales opportunities
● Responsible for target setting and develop performance of service dealer network
● Manages process and prepares documents for dealer contracting and termination
● Oversee Business Management activities of dealer network timely within Sales forecast planning, dealer standards
● Managing internet appointment leads via inbound and outbound calls and emails
● Support of development of Dealer Performance operating standard measurement audit process and site selection for expanding dealer operations.
● Develop dealer service offering in cooperation with dealer service network
● Coordinate with Services Active Sales Operations the activities related to dealer improvement
● Coordinate regular meetings to review department activities, provide reports into SalesForce and other reports as required by management.
● Participate in exhibitions and conference.
● Other duties as assigned or required.
Working experience:
● 5yrs experience in service sales or industrial goods sales in the automotive or agricultural industry
● Bachelor’s degree in business, marketing, economics or related field
Education:
● Bachelor’s degree in business, marketing, economics or related field
● Industrial sales representative
Competence and skills:
● Excellent written and verbal communication skills.
● Superb interpersonal skills, including the ability to quickly build rapport with customers
● Experience using computers for a variety of tasks.
● Competency in Google applications including Slides, Sheets, Docs and GMail.
● Able to work comfortably in a fast paced and modern environment
● Customer Service mindset, Motivation for Sales and Closing Skills
● (Basic) business understanding and knowledge of KPI and customer success criteria
Language skills:
● English requirement: Yes
● preferable a second language
Personal attributes or qualities (if applicable):
● Extrovert and open-minded
● Curious and eager to develop
● Competitive and “challenger” type sales
● Wanting to make “a difference”
Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. Hiab's premium equipment includes HIAB, EFFER and ARGOS loader cranes, MOFFETT and PRINCETON truck mounted forklifts, LOGLIFT forestry cranes, JONSERED recycling cranes, MULTILIFT skiploaders and hooklifts, GALFAB roll-off cable hoists, ZEPRO, DEL and WALTCO tail lifts, and the service brand HIPERFORM, a comprehensive suite of smart solutions that help maximise the life-cycle value of Hiab’s equipment.
As the industry pioneer, Hiab continues to make on road load-handling smarter, safer and more sustainable to build a better tomorrow. Globally, Hiab is represented on every continent through its extensive network of 3,000 own and partner sales and service locations, enabling delivery to over 100 countries. The company's continuing operations sales in 2024 totalled approximately EUR 1.6 billion and it employs over 4,000 people. www.hiabgroup.com