We are Progress (Nasdaq: PRGS) - a/ the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI powered applications and experiences with agility and ease.  

We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Deal Desk Analyst and help us do what we do best: propelling business forward.  This will be a hybrid role so working between your home office and our Belen Costa Rica office.

Progress is looking for a Deal Desk Analyst for a newly formed Deal Desk Team, focused on working collaboratively with Sales, Legal, Operations, and Finance teams, you’ll be supporting the Global Sales organization acting as a sales-facing subject matter expert on process, policy, and deal  related matters.

In this role, you will:Act as liaison between sales and other key stakeholders involved in the deal structuring process (e.g., Sales Operations, Accounting, Order Management, Legal, Product Marketing, etc.)Coordinate response management as part of the RFx process.Develop best practices and training for Deal Desk request, reduce the number of rejected request and improve time from initiation to closure. Serve as a subject matter expert on non-standard deal requests, special pricing, operations, approval policies.Be the point of escalation/prioritization between sales and other key stakeholders as well as across different business units. Work with various stakeholders to simplify and automate specific types of Deal Desk requests.Operate within established SLAs ensuring timely delivery of fully approved and commercially sound offers/requests. Provide training and support to Sales related to the Deal Desk process.Your background:A positive, problem-solving, business-focused attitude with good judgment and ability to prioritize workload in a fast-paced environment.Have a strong ownership mentality, with proactive execution, strategic focus and good business acumen.Excellent interpersonal skills: ability to articulate verbally and written, willingness to appropriately explain difficult issues; ability to think quickly Self-motivated, critical thinker with prior experience with complex, cross functional execution across GTM, Legal, Finance. Prior experience in an RFx process management is an advantage. Experience with Responsive (or equivalent), Salesforce and MS ExcelAbility to work both independently and in a team environment Strong attention to detail and a consistently high level of accuracy.Experience in dealing with customer contracts is preferred

 

If this sounds like you and fits your experience and career goals, we’d be happy to chat.   

What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with and also to enjoy:  

Health insurance plan that provides coverage for a wide range of medical services, including doctor visits, dental, emergency care, and preventative care, for yourself, your spouse, or your dependent children (until 18 years old and up to 25 years old if they are full-time students, with proof of eligibility).Life and disability insurance for our employees. Competitive salary, bonus or commission (according to your position), and best-in-class Employee Stock Purchase Program (ESPP) with a 27-month lookbackBesides your legal vacation days, you will received a paid day off for your birthday, and company holidays. A variety of leave plans, including additional paid time off and other leaves.Apply Now! #LI-hybrid

Together, We Make Progress

Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!