**About Us** **Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $15 billion global provider of IT solutions and services.** **Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next.** **But the heartbeat of SHI is our employees – all 6,000 of them.** **If you join our team, you’ll enjoy:** + **Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.** + **Continuous professional growth and leadership opportunities.** + **Health, wellness, and financial benefits to offer peace of mind to you and your family.** + **World-class facilities and the technology you need to thrive – in our offices or yours.** **Job Summary** The Deal Registration Specialist serves as a critical resource within SHI’s sales organization, providing operational guidance and support on all aspects of partner deal registration. This role ensures operational excellence through accurate and timely submission of deal registrations, comprehensive status updates, and expert knowledge of partner programs. The Specialist is responsible for continuously improving processes, supporting team initiatives, and maintaining a high level of customer service for both internal and external stakeholders. **Role Description** + Guide SHI’s sales organization and assist with any/all deal registration and operational questions. + Keep current and be a subject matter expert on all partner Deal registration programs, policies and procedures, and process promotions. + Keeping CRM up to date for all submissions and status partners. + Assisting with onboarding new deal registration partners. + Conduct value-add activities related to deal registration as we expand our scope. + Collaborate with various departments to ensure the deal registration process is efficient and effective. + Participate in continuous improvement efforts to enhance deal registration procedures and practices. + Take ownership of execution in submitting partner deal registrations and giving status updates via email and through CRM in a timely manner. + Act as a "go-to" operational resource for SHI’s sales organization to answer general questions about deal registration requirements, extensions, and/or updates. **Behaviors and Competencies** + Adaptability: Can adjust to changes in the work environment, manage multiple tasks, and effectively handle uncertainty. + Customer Service: Can identify customer needs, propose suitable solutions, and handle more complex customer interactions. + Training: Can identify learning gaps within a team, propose training solutions, and take action to implement them without explicit instructions. + Documentation: Can independently create and update documentation, ensuring accuracy and consistency, and can identify gaps or areas needing clarification. + Forward Thinking: Can identify potential future trends or needs, propose proactive solutions, and take action without explicit instructions. + Reporting: Can identify the need for, and initiate, regular updates to relevant stakeholders without explicit instructions. + Analytical Thinking: Can apply critical thinking to analyze data, identify patterns, and make basic inferences. + Problem-Solving: Can identify problems, propose solutions, and take action to resolve them without explicit instructions. + Critical Thinking: Can analyze and interpret data to inform decision-making, and propose solutions based on logical reasoning. + Self-Motivation: Can identify personal or professional growth opportunities, propose self-improvement strategies, and take action without explicit instructions. + Teamwork: Can work effectively in a team, contributing ideas and effort, and respecting the contributions of others. + Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities. + Time Management: Can generally use time effectively and is working towards improving task prioritization and deadline management. + Prioritization: Can identify critical tasks, arrange them based on importance, and execute without explicit instructions. + Research: Can identify the need for, and initiate, independent research to gather necessary information without explicit instructions. + Problem-Solving: Can identify problems, propose solutions, and take action to resolve them without explicit instructions. + Professionalism: Can identify opportunities for improvement, propose solutions, and take action to enhance professional conduct without explicit instructions. **Skill Level Requirements** + Ability to oversee and direct projects to completion, ensuring goals are met, resources are utilized efficiently, and stakeholders are satisfied - Basic + Ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently - Basic + Proficient in utilizing Microsoft SharePoint for document management, collaboration, and workflow automation to enhance team productivity and information sharing - Basic + Experience with business tools such as Customer Resource Management, Sales Center, AX, etc. - Basic + Proficient in reading, interpreting, and understanding contracts and Request for Proposals (RFPs) to ensure compliance and alignment with organizational goals and requirements - Basic **Other Requirements** + Completed Bachelor’s Degree required + A minimum of 1 year of Deal Registration or Partner Sales Support experience + 1-3 years of experience in a business office, inside/outside sales, or partner sales support preferred + Position requires 10-15% travel for ongoing enablement and training + Extended hours are required to complete some special projects The estimated annual pay range for this position is $40,000 - $60,000, which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending. Equal Employment Opportunity – M/F/Disability/Protected Veteran Status