Some career choices have more impact than others.
At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.
As an HSBC employee in Australia, you’ll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits. These include market-leading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services, bonus leave days and wellness programmes including discounted gym memberships.
Within the Group Chief Operating Office (GCOO) – Wealth and Personal Banking (WPB) Ops function, there is the WPB Know Your Customer (KYC) Ops team. The team’s core function is to support WPB by conducting Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) reviews for WPB customers.
The CDD process is how the bank maintains up-to-date and relevant information about WPB customers. The team reviews customer information held by HSBC and where required, contacts the customers for more information. The team is also a Subject Matter Expert for Politically Exposed People (PEP) and Special Category Customers (SCC) CDD policies and processes, thus assisting in providing SME guidance to the WPB Distribution Channel. In addition, the team sometimes also functions as a remediation team, and will often be used for other projects relating to customers’ information and meeting current HSBC standards.
Responsibilities: