As a Microsoft Datacenter IT Operations Manager (ITOM), you lead and manage a team of individual contributors as well as overseeing data center site services and logistics. This role will give you an opportunity to lead highly effective team. Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I ITOM, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications. Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. **Responsibilities** **Responsibilities:** + Able to write and review Rik assessments for PM work. + Proficient in conducting root cause analysis and evaluating Method of Procedures (MOPs), Standard Operating Procedures (SOPs), and Emergency Operating Procedures (EOPs) for IT, logistic and non-CE for own and lease sites. + Experienced in team quality control. + Skilled at resource planning and optimisation. + Proactively prevent, contain, and recover issues. + Provide incident support as required. + Adhere to local compliance codes. + Proactively follows up and reports on key performance indicators. + Show knowledge of the technology industry and network design + Collaborate across functions to support the company mission. **Qualifications** **Required Qualifications:** + Degree with IT infrastructure + Minimum 8 years’ experience managing people + At least three years’ experience managing physical operations in an IT and/or Critical Environment infrastructure. + Willingness to work flexible hours, non-business hours, or other scenarios required by rhythm of the business **Background Check Requirements:** Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: + Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. While not required, we also look for the following **Preferred Qualifications:** + Enterprise-level Experience in managing large-scale and complex projects/programs. + Working knowledge of audit and compliance requirements in a large global enterprise + Strong problem-solving skills, analytical capabilities, data analysis, and attention to detail + Strong verbal and written communication and organization skills + Must be able to multi-task and project manage many tasks simultaneously. + College or university degree in Electrical/Mechanical Engineering, Computer Science, Telecommunications, or equivalent experience Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .