Leidos is seeking a Database Technical Support Specialist to be part of the mission solution and help lead SSA’s Digital Modernization Strategy.  Join one of our high performing teams responsible for building the next-generation enterprise APIs and modern responsive user interfaces, supporting the Social Security Administration (SSA) and their mission to meet the changing needs of the public, positively impacting at least 65 million American lives per month.  We are a team of forward-looking professionals in need of a strong candidate with these key required skills:  Experience in scripting to automate and streamline call center functions. Proven ability to support and implement call center services effectively. Familiarity with leading call center applications such as Amazon Connect and Genesys. Experience in  system enhancements using advanced features, including the development of custom KPIs for performance management. Data Analysis and strong skills in data modeling to support strategic decision-making. Maintaining and analyzing records of actual volumes and loads against forecasted data, recommending changes to improve productivity and satisfaction. This role is crucial in ensuring the smooth operation of cloud-based contact center services, driving both agent performance and customer satisfaction.

*** Selected candidate must be willing to work on-site in Woodlawn, MD 5 days a week.

If this sounds like a mission you want to be a part of, keep reading!

TEAM CULTURE

Your passion and values might be a good fit for our teams if you answer “yes” to the following questions:

Are you looking for a company that puts employees first, with a focus on career, flexibility, and well-being?Do you enjoy collaborating with colleagues and teammates and believe that the best ideas are fostered in an inclusive environment?Are you searching for a team with a strong sense of ownership, urgency, and drive for daily mission success?Are you comfortable with proactive outward communication and technical leadership?Do you enjoy being a catalyst, solving complex problems, and providing innovative solutions?Do you have the flexibility, creativity, and resilience to pivot the mission for success?Do you have the courage to make tough ethical decisions with pride, transparency, and respect?

MENTORSHIP & CAREER GROWTH

Our teams are dedicated to supporting new team members in an environment that celebrates knowledge sharing and mentorship. Experienced team members will be assigned to new hires for one-on-one mentoring, collaborative reviews, and coaching on customer engagement to help each new hire successfully onboard and demonstrate their skills. Projects and tasks are assigned in a way that leverages your strengths and will help you further develop your skillset.

DAY TO DAY RESPONSIBILITIES

Every position we take is more rewarding when you know the why behind it. Know your work makes a difference to support those who need it most. If your passion is enabling life changing service to those around, you this is the place for you. Find you passion in a team environment where all members are valued regardless of contractor or employee status.   Find your “Why” with us and take your place in our Leidos Family!!

Responsible for providing technical and analytical support to several large contact center sites. Participate as a key technical resource during project implementations and provide authoritative technical guidance to the customer and project team.Demonstrate strong oral and written communication skills, with the ability to communicate technical topics to management and non-technical audiences, as well as interface with the customer on a daily basis.Identify research process improvements or develop new processes as neededSoftware Integration and Utilization: Leveraging Verint's reporting capabilities and other business intelligence tools to maximize software integration and utilization.SQL Database Management: Supporting SQL database operations for N8NN performance metrics reporting, ensuring accurate and efficient data handling.BI Migration Efforts: Facilitating the transition to new technologies such as Quicksight, Tableau, and WebFOCUS, enhancing business intelligence capabilities.All other duties as assigned or directed.

FOUNDATION FOR SUCCESS (Basic Qualifications)

BS Degree and 5 years of experience. Additional years of experience may be substituted in lieu of degree.

5 years of experience in database administration and transformation. 3 years of experience as a reporting and visualization. Must be able to obtain and maintain a Public Trust. Contract requirement.

FACTORS TO HELP YOU SHINE (Required Skills)

These skills will help you succeed in this position:

Data Analysis Expertise: Proficiency in data analysis, SQL development, and database administration.ETL and Development Skills: Experience in ETL processes and development, ensuring seamless data integration and transformation.Reporting and Visualization: Competence in reporting and visualization, particularly with tools like Tableau, to effectively communicate insights.Data Modeling: Strong skills in data modeling to support strategic decision-making.

HOW TO STAND OUT FROM THE CROWD (Desired Skills)

Showcase your knowledge of modern development through the following experience or skills:

Strong organizational and project management skills: ability to work under tight deadlines and produce high quality deliverables.  Demonstrated excellence in research and writing ability.  Strong written and verbal communication, analytical and presentation skills; ability to engage clients and respond effectively to questions.  Self-starter, highly motivated individual who adapts to a dynamic work environment. Strong attention to detail with an ability to operate effectively across multiple priorities. Prior Federal government experience. 

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams and contribute to our communities. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business. Every position we take is more rewarding when you know the why behind it. Know your work makes a difference to support those who need it most. If your passion is enabling life changing service to those around, you this is the place for you. Find your passion in a team environment where all members are valued regardless of contractor or employee status.  We are excited for you to take your place in our Leidos Family.

Are you an US citizen, US resident, or Visa candidate and think you might fit? We recommend you apply and start the conversation today! Join us in supporting our SSA contracts in Woodlawn, Maryland.

ITSSCII

Come break things (in a good way). Then build them smarter.

We're the tech company everyone calls when things get weird. We don’t wear capes (they’re a safety hazard), but we do solve high-stakes problems with code, caffeine, and a healthy disregard for “how it’s always been done.”

Original Posting:August 8, 2025

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:Pay Range $72,150.00 - $130,425.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.