This internship will start on September 1st with full time schedule and it's for 12 months.

 Responsibilities

Become our customers’ trusted technical advisor and develop a deep knowledge of their Oracle systems and needs. You’ll support the operation of customer platforms onsite and in cloud, delivering services that drive customer success an innovation.

    Provide production operation support for Database and Cloud systems

    Support the stability, availability, and performance of critical business systems

    Install, configure, and operate Database, Exadata and other Oracle Infrastructure Platform products

    Deliver solution architecture advice, reviews, and conceptual support 

    Analyze product problems to find resolutions

    Resolve new and complex issues, research technical enquiries, and handle user problems 

    Support software installation, configuration, health checks, and performance assessments

    Educate customers on product features, issues, evolutions, upgrades, benefits, and patches

We also use…

    Exadata and Oracle Database Appliance (ODA); Oracle DBA and Oracle Secure Backup (OSB)

   OCI, Unix, Linux, Solaris, and ZFS Storage ;Real Application Clusters and Grid Infrastructure

    Enterprise Manager OEM and Grid Control; Oracle VM, Directory Server, and ASM

    Network switches, protocols, and security; Load balancer, Java, xml, SQL, shell scripting

Required Skills/Experience:

Currently pursuing or recently graduated with a degree in Computer Science, Information Technology or a related field.

Excellent organizational and project management skills, with a strong attention to detail.

Clear and professional verbal and written communication skills.

Strong interest in technology, especially AI and cloud computing.

Ability to work collaboratively in a multicultural, geographically distributed team environment.

Proficiency with Microsoft Office and virtual event platforms such as Zoom

English and Arabic advanced language skills;

What We Offer:

Hands-on experience running impactful customer events in a global technology organization.

Mentorship and support from experienced Customer Success Managers and Leaders

Opportunity to learn about the latest trends in AI, cloud computing, and customer engagement.

Exposure to customers, partners, and senior leaders across the EMEA region.