Provide technical support to Customer Care Specialists/Customer Care Associates and Field Service Engineers on back-up and recovery for databases and replication servers; Perform back-up and recovery for databases and replication servers; Design and load schedules and automated processes for servers; Meet service commitments and assigned deliverables based on service level agreement; Participate in production verification activities and developing user interface strategy; Monitor and analyze system performance and capacity and report to Database Administration Manager for review; Implement, maintain and test database on production and development platforms including replication services; Create, maintain and execute work plans; Identify and track issues, risks and action items, provide status to affected stakeholders and facilitates its resolutions; Implement migration of new builds; Configure database server and other related software; Install or upgrade new releases of vendor database software; Develop and implement database standards including automation of common routines; and, Migrate databases across various hardware platforms.