Job Summary

We’re driven by curiosity, passion, optimism, and the belief that everybody can grow.

As a Data Scientist Vice President within the Customer Experience (CX) Analytics Card team, you will have a unique opportunity to be a seasoned and hands-on leader in analytics. You will leverage our Big Data ecosystem and collaborate with senior leaders across the organization to provide strategic insights to the Card & Connected Commerce leadership team. You will play a critical role in delivering analytics leadership, managing and delivering insights from data to identify customer issues across Servicing and Digital experiences and contribute to the development of cross-functional solutions, while partnering with stakeholders across the CX Insights & Innovation team in Marketing, Growth & Innovation.

Job Responsibilities:

Establish great partnerships with our Card stakeholders in the Customer Experience leadership team to align on and lead the problem-solving and delivery of the analytics roadmap for CX.Exhibit exceptional analytical capabilities through understanding and application of various analytical and statistical techniques to answer high-priority business questions across the Card businessLead teams of data scientists and oversee the development, planning, and execution of multiple analytics and data science initiatives as a CX analytics team lead and, when necessary, act as an individual contributorServe as a trusted advisor and thought leader by providing recommendations on analytics best practices, methods and tools for analytical work in order to identify most impactful opportunities for our partnersIdentify and articulate customer pain points and Net Promoter Score (NPS) challenges, leveraging data and analytics to drive awareness and inform strategic decision-making.Guide project teams in aggregating CX data and synthesizing analytical findings from various sources for consumption by stakeholders and business executives in Card CXManage, develop and retain talent by creating an environment of open communication and fair performance assessment, promotion, and compensationSet standards of excellence for the team by demonstrating professional expertise, strong work ethic, integrity and professional behaviorRecruit and train talented data professionals from diverse backgrounds and maintain an inclusive team environment across CX AnalyticsUphold a rigorous controls environment to ensure accurate and timely results

Required qualifications, capabilities, and skills:

Bachelor’s and Master’s degree in a quantitative discipline (Data Science/Analytics, Mathematics, Statistics, Physics, Engineering, Economics, Finance or related fields)5+ years of experience in applying analytics to real world problems and on leading teams of analysts5+ years of experience with SQL and at least one of the following analytical tools: SAS, Python, R Experience with visualization techniques for data analysis and presentation Superior problem-solving, written, oral communication and presentation skills with experience communicating concisely and effectively with all levels of management and partners

Preferred qualifications, capabilities, and skills:

Experience in financial services, digital or customer experience analyticsHands-on experience with Python, SQL and Tableau preferredFamiliarity with web analytics tools (Qualtrics, Adobe, Quantum Metric, etc.)