Are you excited about the digital media revolution and passionate about designing and delivering advanced analytics that directly influence the product decisions of Amazon's digital businesses. Do you see yourself as a champion of innovating on behalf of the customer by turning data insights into action?

The Amazon Digital Acceleration (DA) org seeks a talented Data Scientist to transform complex datasets into actionable insights. You'll leverage machine learning algorithms, predictive modeling, and GenAI to optimize our digital customer lifecycle and enhance customer experience across Amazon's platforms.

We're looking for a data-driven problem solver who excels in Python, or similar programming languages, with extensive experience in statistical analysis, machine learning frameworks and GenAI applications. The ideal candidate should have a proven track record of implementing end-to-end ML solutions, Gen AI applications, strong A/B testing experience, and the ability to communicate technical concepts to non-technical stakeholders.

Key job responsibilities
- Develop and implement AI/ML models to analyze integrated customer data across multiple touchpoints (orders, subscriptions, engagement, clickstream), with a focus on predicting customer behavior patterns, identifying churn risks, and generating actionable insights for business stakeholders.
- Design and build predictive analytics systems that can identify customer intentions from digital interactions, analyze discrepancies between intended and actual customer actions, and provide recommendations for optimizing customer journeys and improving retention.
- Prototype and integrate generative AI solutions into internal workflows to enhance analytical and operational capabilities.
- Partner with engineers, PMs, and other stakeholders to translate business problems into science solutions, and document findings through internal reviews.


A day in the life
This team is a dynamic group of data engineering and analytics professionals dedicated to developing innovative data products, providing data-driven services, and empowering the organization with robust business intelligence. Composed of talented individuals from diverse backgrounds, we foster a collaborative culture of excellence, knowledge-sharing, and collective problem-solving.

We are committed to staying at the forefront of data trends, continuously expanding our expertise to deliver tailored solutions that address our stakeholders' evolving needs.

About the team
Amazon Digital Acceleration powers ordering, subscriptions, and device management for Prime, Amazon Video, Music, Audible, Alexa, and Kindle, amongst other digital businesses. We process billions of digital purchases every year and enable our digital businesses to grow their businesses worldwide. We are on a mission to be earth's best provider of one-time and recurring digital commerce, delivering a seamless and enjoyable post-purchase customer experience.