We are seeking a detail-oriented and proactive Customer Service Operations & Integration Analyst to manage and support customer service operations for both new and existing patients. This role ensures high-quality service delivery, accurate processing of meter batch data, and resolution of exception tasks. The position also plays a key role in maintaining and generating analytical reports using tools like Power BI and Patient Connect, identifying and resolving integration discrepancies across systems.
 

This role requires strong analytical skills, a customer-first mindset, and the ability to collaborate across departments such as Sales, Operations, and IT to ensure seamless data flow and operational efficiency across the ACH platform
 

Key Responsibilities:

Manage day-to-day customer service tasks supporting patients.Ensure accurate processing of meter batch data and handle Customer Responsibility Agreement exceptions.Generate, maintain, and analyze reports using Power BI and Patient Connect to monitor service quality and system performance.Identify and resolve data integration issues across platforms such as Patient Connect and Coag Clinic.Collaborate with cross-functional teams to troubleshoot and resolve discrepancies in patient data and service workflows.Provide insights and recommendations based on data trends to improve operational efficiency.Support continuous improvement initiatives by identifying process gaps and proposing solutions.Maintain documentation of processes, exceptions, and resolutions for audit and knowledge-sharing purposes.
 

Qualifications:

Bachelor’s degree in Business Administration, Healthcare Management, Information Systems, or a related field.2–4 years of experience in customer service operations, preferably in a BPO or healthcare support environment.Proficiency in Power BI, Excel, and CRM/ERP systems (e.g., Patient Connect, Microsoft Dynamics GP).Strong analytical and problem-solving skills with attention to detail.Excellent communication and collaboration skills.Experience working with cross-functional teams and managing data integration issues is a plus.
 

Preferred Skills:

Experience in the US healthcare insurance industry.Familiarity with healthcare processes, patient data management, or medical device support.Knowledge of data integration tools or middleware platforms.Lean or Six Sigma certification is a plus.Strong problem-solving skills and attention to detail.
 

Benefits:

Competitive salary and benefits package.Opportunities for professional growth and development.Collaborative and supportive work environment.