Work where every moment mattersEvery day more than Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkThe creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole rather than a single member organizationWith the creation of our new umbrella organization we now have our own identity with a unique payroll benefits performance management system service recognition programs and other common practices across the systemPosition SummaryThis position reports to the Data Integrity Supervisor and is responsible for maintaining the accuracy and consistency of information across all entities of the Health System The individual provides resolution of urgent MPI duplicateoverlay errors impacting patient care The incumbent also performs investigation and resolution of non emergent errors concerning potential duplicates using daily reports and task queues Incumbent understands the legacy master patient indexes as well as the master patient index and the impact on downstream systems The individual Communicates with departments throughout the system and with partners and affiliate organizations to facilitate MPI and chart correction issues and resolution and communicates outcomesPosition ResponsibilitiesKey Areas of Responsibility Adheres to the established Performance Expectations for HHC in the areas of HW Leadership Behaviors Performance Improvement and Shared Values Culture Supports efforts to migrate to an enterprise wide MPI including clean up of historical duplicate records in EPIC and affected downstream systems as applicable Provides for ongoing data integrity of the enterprise Master Patient Index using established mechanisms to identify investigate resolve and prevent duplicate medical record numbers and patient overlays both intra facility and inter facility assuring that for each patient there is one record with the correct identifying information to support patient care and patient safety Interacts with all parties involved in each chart correction case and is responsible for ensuring all necessary corrections are made within established quality and productivity standards validate each case prior to closure and provide reports to manager on request Coordinates with HHC entities as necessary to ensure manual merge of paper documentation and merge of downstream systems as appropriate Responds in a timely manner to emergent notification regarding MPI errors during scheduled hours Concurrently monitors origination points of duplicate number assignments and provides timely feedback to registration areas and manager Solicits assistance from Epic technical support as needed to ensure completeness and accuracy of chart correction process for complex chart correction activities Contributes to design of enterprise EMPI maintenance tools to ensure optimal workflows and overall efficiency in carrying out position responsibilities Assists as needed with the identification development and validation of training curriculum as it pertains to ongoing EMPI cleanup activities Performs other duties as assignedWorking RelationshipsThis Job Reports To HHC HIM Data Integrity CoordinatorNature of Supervision middot Internal Strong working relationships with team members managers departments throughout the system medical staff partners and affiliate organizationsmiddot External Strong working relationships with external customers legal representatives and other health care partnersWork where every moment mattersEvery day more than Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkThe creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole rather than a single member organizationWith the creation of our new umbrella organization we now have our own identity with a unique payroll benefits performance management system service recognition programs and other common practices across the systemPosition SummaryThis position reports to the Data Integrity Supervisor and is responsible for maintaining the accuracy and consistency of information across all entities of the Health System The individual provides resolution of urgent MPI duplicateoverlay errors impacting patient care The incumbent also performs investigation and resolution of non emergent errors concerning potential duplicates using daily reports and task queues Incumbent understands the legacy master patient indexes as well as the master patient index and the impact on downstream systems The individual Communicates with departments throughout the system and with partners and affiliate organizations to facilitate MPI and chart correction issues and resolution and communicates outcomesPosition ResponsibilitiesKey Areas of Responsibility Adheres to the established Performance Expectations for HHC in the areas of HW Leadership Behaviors Performance Improvement and Shared Values Culture Supports efforts to migrate to an enterprise wide MPI including clean up of historical duplicate records in EPIC and affected downstream systems as applicable Provides for ongoing data integrity of the enterprise Master Patient Index using established mechanisms to identify investigate resolve and prevent duplicate medical record numbers and patient overlays both intra facility and inter facility assuring that for each patient there is one record with the correct identifying information to support patient care and patient safety Interacts with all parties involved in each chart correction case and is responsible for ensuring all necessary corrections are made within established quality and productivity standards validate each case prior to closure and provide reports to manager on request Coordinates with HHC entities as necessary to ensure manual merge of paper documentation and merge of downstream systems as appropriate Responds in a timely manner to emergent notification regarding MPI errors during scheduled hours Concurrently monitors origination points of duplicate number assignments and provides timely feedback to registration areas and manager Solicits assistance from Epic technical support as needed to ensure completeness and accuracy of chart correction process for complex chart correction activities Contributes to design of enterprise EMPI maintenance tools to ensure optimal workflows and overall efficiency in carrying out position responsibilities Assists as needed with the identification development and validation of training curriculum as it pertains to ongoing EMPI cleanup activities Performs other duties as assignedWorking RelationshipsThis Job Reports To HHC HIM Data Integrity CoordinatorNature of Supervision middot Internal Strong working relationships with team members managers departments throughout the system medical staff partners and affiliate organizationsmiddot External Strong working relationships with external customers legal representatives and other health care partnersEducationmiddot High School Diploma or equivalent work experience Additional experience in Health Information Management or other health care setting Associatersquos Degree in HIM or currently pursuing an undergraduate degree in healthcare or BusinessManagement is preferredExperiencemiddot Working knowledge of MPI functionality and clinical documentation with years within a healthcare setting or years experience in related position years experience in an electronic health record environment is preferredLicensure Certification Registrationmiddot Certification in Health Information Management RHIA or RHIT is preferred but not required Language SkillsStrong written and verbal communication skills in English languageKnowledge Skills and Ability Requirementsmiddot Excellent interpersonal and organizational skillsmiddot Ability to deal professionally with manager and other departments and medical personnelmiddot Strong analytic and problem solving skillsmiddot Ability to search databases and use critical thinking to discern correct patient clinical and demographic information in accordance with established proceduresmiddot Ability to complete work assignments in an accurate and timely manner and escalate issues as neededmiddot Ability to work effectively as part of a team and independently with limited direction from senior team members or managementmiddot Ability to handle information in confidence according to HIPAA and Organizational guidelines policies and proceduresmiddot Ability to adjust to a changing fast paced environmentWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour momentEducationmiddot High School Diploma or equivalent work experience Additional experience in Health Information Management or other health care setting Associatersquos Degree in HIM or currently pursuing an undergraduate degree in healthcare or BusinessManagement is preferredExperiencemiddot Working knowledge of MPI functionality and clinical documentation with years within a healthcare setting or years experience in related position years experience in an electronic health record environment is preferredLicensure Certification Registrationmiddot Certification in Health Information Management RHIA or RHIT is preferred but not required Language SkillsStrong written and verbal communication skills in English languageKnowledge Skills and Ability Requirementsmiddot Excellent interpersonal and organizational skillsmiddot Ability to deal professionally with manager and other departments and medical personnelmiddot Strong analytic and problem solving skillsmiddot Ability to search databases and use critical thinking to discern correct patient clinical and demographic information in accordance with established proceduresmiddot Ability to complete work assignments in an accurate and timely manner and escalate issues as neededmiddot Ability to work effectively as part of a team and independently with limited direction from senior team members or managementmiddot Ability to handle information in confidence according to HIPAA and Organizational guidelines policies and proceduresmiddot Ability to adjust to a changing fast paced environmentWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour moment