You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
As a Product Manager in Merchant Services Dispute Solutions, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations. Job responsibilitiesLead the development and management of the dispute resolution product strategy within the payment spaceCollaborate with cross-functional teams to identify and implement process improvements that enhance efficiency and effectiveness in dispute managementAnalyze data to identify trends, insights, and opportunities for process optimization and cost reductionPrepare and deliver compelling leadership decks and presentations to communicate product vision, strategy, and performanceDevelop and implement innovative solutions to reduce network costs and increase revenue, focusing on process strengthening and automationAct as the primary point of contact for all dispute-related product inquiries and issues, ensuring timely and effective resolutionMonitor industry trends and best practices to ensure the dispute management process remains competitive and aligned with business objectivesRequired qualifications, capabilities, and skills5+ years of experience in product management Strong proficiency in data analysis, with the ability to interpret complex data sets and derive actionable insightsAdvanced skills in PowerPoint and Excel, with experience in preparing and presenting leadership decksProven track record of developing innovative ideas to reduce costs and increase revenue through process improvements and automationExcellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teamsStrong problem-solving skills and a proactive approach to identifying and addressing challengesAbility to work independently and manage multiple priorities in a fast-paced environmentPreferred qualifications, capabilities, and skillsBachelor’s degree in Business, Computer Science, or a related field2 years of experience in the Dispute Management within the payment industry