JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

How We support the Whole You: 

Our benefits are a good reason to come to JLL.

We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits philosophy is this: be fair to our people and provide opportunities for those who take advantage of our programs and resources to lower their health costs and increase their personal and financial security.

Benefits to eligible employees, include:

Medical benefit plan includes clinical, hospital & surgical, dental, and optical benefitsFamily medical plan that covers spouse and childrenDisability and life insuranceAdditional leave includes marriage leave, adoption leave, examination leave and study leaveStaff referral bonus

Location: Hong Kong On-site

What this job involves

Coordination with DC Colocation provider on all maintenance activities

Work with Client BU and colocation provider for PPM schedules

Ensure all PPM activities and adhoc work are captured inside the Change Order process.

Coordinate with DC Colocation provider on all incidents, and manage to resolution

Work with team to manage Power and Cooling capacity management

Ensure the Data Hall environment is within SLA guidelines at all times.

Coordinate Colocation performance reporting and capacity management

Responsible for capacity reporting

Manage all incident reporting / escalation in relation to facilities related issues.

Take queries from Client to facilitate in-depth troubleshooting and backend analysis.

Provide extensive troubleshooting support, as needed.

Support Service Management and related processes (e.g., Service Request, Incident, Change) by creating, updating, and closing associated tickets.  Oversee and support Physical access processes to maintain secure Data Centre facilities.

Play an active role in managing the execution of the Power Maintenance Events.

Support physical audits and ensure the Service Management database is updated and accurate.

Collaborate and maintain business relationships to meet and exceed client expectations with respect to business as usual and project activities.

Coordinate projects – Data Centre Solution tools, space planning, power requirements, cabling requirements. Work with Client/Vendor, order cables and related supplies.

Allocate job tasks to staff. May maintain staff’s shift scheduling and approve timecards.

Act as a point of escalation.

Develops and nurtures strong relationships with other technology organizations and identifies opportunities to provide additional service capabilities.

Assists in managing performance and developing a team comprised of up to 4 direct reports assisting management in recruiting, development, retention, performance reviews, recommending candidates for promotion, and managing performance improvement plans.

Partners with the Critical Environment team to plan and execute agreed power maintenance events.

Participates in data centre provisioning forums and reviews industry standards for whitespace planning to improve time to market, quality, consistency, and accuracy across assigned data centres.

Fosters a culture of customer-focused behaviours and continuous operational improvement.

Participates in the delivery of data centre optimization and closure programs.

Interested?  An ideal candidate would need to have the following qualifications

Desired experience and technical skills

Required

Tertiary qualifications in a mechanical, electrical or operational engineering discipline.

 At leaset 3 years’ experience in the operation of electrical and mechanical services in Tier III or equivalent data centre or critical facility.

Resourceful, analytical and problem-solving skill

Good communications and interpersonal skills and ability to interact with a wide range of client, client stakeholders and vendor staff

Posses relevant DC certifications

Understands continuous improvement initiatives, client relationship and preparation of reports.

Strong understanding of Data Centre Power schemes.

Strong verbal and written communication skills.

If this job description resonates with you, we encourage you to apply even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

 

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do, and we’re honoured to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

Location:

On-site –Hong Kong, SAR, China

Job Tags:

Transitions Gap Role

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.