Data Center Technical Services Supervisor Job ID 215184 Posted 15-Apr-2025 Service line GWS Segment Role type Full-time Areas of Interest Data Centers, Engineering/Maintenance, Facilities Management Location(s) Melbourne - Victoria - Australia **About the role:** Supervises the daily execution of critical services at a designated site. Ensures delivery of services with a high level of customer satisfaction. Oversees the critical services staff of the site. **Location of work:** Docklands, Victoria 3008 Melbourne **What to be expected on the job responsibilities:** The Technical Services Supervisor is required to: •Assist the Critical Facilities Engineering Manager in the management of the site training guides including specific personnel training and development, inclusive of scenario training. •Be trained and proficient in the role of Building Management System (BMS)/Network Operations Centre (NOC) Supervisor, to enable resilience around that role and be expected to pick up BMS/NOC duties when operationally required. •To assist in the undertaking of Technical Competence Assessments for the shift teams in conjunction with the Engineering Managers recommendations. •To be the Engineering Managers assistant and be involved as a representative in the planning of all interventions. •To assist in the development of continuous improvement within the processes and delivery of planned works to the clients change management requirements/team. •To assist in the dynamic update and maintenance of the risk register. Ensuring document development and liaising with the client regarding closing out or mitigating risk. •To assist in the development of continuous improvement within the processes and delivery of planned works to the clients change management team. •Assist in the development, review, implementation and audit of local Method of Procedures (MOP’s), Standard Operating Procedures (SOP’s), Emergency Operating Procedures (EOP’s) and Sequence of Operations and maintenance standards so they are in compliance with CBRE DCS standards and industry best practices in conjunction with the Engineering manager. •Assist in the collection, correlation and reporting of Energy/Utility data, reporting to the employer and client as necessary. •Ensure all utilization, capacity and energy figures are accurately recorded and reported on a continuous basis. •To assist the shift team and EM in the undertaking and evaluation of all critical risk assessments and RAMS reviews, facilitating final permit authorizations. •Assist in the evolvement of the Contractor’s BCP documents. •Assist in the scenario planning and emergency simulation testing in line with the Employer and Contractors BCP plans. •To deputise as part of the succession plan to the Critical Critical Facilities Engineering Manager when appropriate. •Complete assigned tasks with minimal disruption to the customer and customers customers. •Supervise supplier works on site to ensure they are carried out to a high quality, and in a safe manner. •Attend and perform critical switching, isolation of services at the site so that equipment is by-passed to allow maintenance to be performed. This includes attendance outside of normal working hours at any time required. •Be available for on 24/7 on-call to manage the rectification process for all issues and emergencies. •Drop into cover shifts when shift technician is unavailable/absent. •Comply with all CBRE systems used to meet its health and safety obligations. •Hold and maintain NV1 accreditation **Key Measures of Performance:** •Positive working relationships with the Client and third-party contractors. •No unplanned downtime of Data Centre •Adherence to agreed KPI framework •Reduction in operating cost for CBRE and client •Compliance with HSEQ environment and safety requirements •Innovative solutions for the business •Identify and sustain efficiencies to the account •Achieve service deliveries meeting time, quality and budget agreements •Adherence to all site operating procedures and site processes Interpersonal skills: •Strong personal motivation •Innovative •Reliable •Leadership skills •Negotiation skills •Conceptual thinker •Team player •Effective communicator **Key Competencies:** •Teamwork/Collaboration: Working effectively with team/work groups or those outside formal line of authority (e.g. peers, senior managers) to accomplish organisational goals; taking actions that respect the needs and contribution of others; contributing to and accepting the consensus; subordinating own objectives to the objectives of the organisation or team. •Delegation of Authority / Responsibility: Allocating decision-making authority and task responsibility to subordinates; utilizing subordinates time, skills and potential effectively. •Quality Orientation/Attention to Detail: Accomplishing tasks through concern for all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; maintaining watchfulness over a period of time. •Safety Health and Environmental Awareness: Accomplish task with an awareness of Health and Safety concerning themselves and others, and their environment. Ability to assess the risks and hazards involved in tasks, and methods to manage the hazards in order to prevent incidents, injury and damage. •Technical Knowledge: Having achieved a satisfactory level of technical skills/knowledge in job-related areas; keeping abreast of current developments and trends in area of expertise. •Communication: Expressing ideas effectively in writing or verbally in individual and group situations (including nonverbal communication); adjusting language or terminology to the characteristics and needs of the audience. •Customer Service Orientation: Proactively developing customer relationships by making efforts to listen to and understand the customer (both internal and external); anticipating and providing solutions to customer needs; giving high priority to customer satisfaction. •Analysis/Problem Assessment: Securing relevant information and identifying key issues and relationships from a base of information; relating and comparing data from various sources;identifying cause-effect relationships. •Negotiation: Effectively exploring alternatives and positions to reach outcomes that gain all parties’ support and acceptance. •Innovation: Generating creative solutions to work situations; trying different and novel ways to deal with organizational problems and opportunities. •Environment: Accomplish all task with an awareness of Clients Environmental Management Policies **To be eligible for the role, you must meet the below criteria:** Qualifications and Technical Skills •Diploma or Degree in Facility Management - Preferred •Minimum 3 years’ experience in data centres or from process driven industries i.e military, pharmaceutical, etc •OH & S qualification – preferred •Electrical/Mechanical Trade Licence or Trade Engineering qualification – essential •Strong decision-making skills •A quality and continuous improvement focus •Strong Communications and interpersonal skills •A common-sense approach and initiative when resolving issues. •Computer literate CBRE GWS CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies. Find out more (https://www.cbre.com/real-estate-services/directory/global-workplace-solutions) CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)