As an Oracle Data Center Manager, particularly one focused on the night shift, you will lead a team responsible for 24/7 support of Oracle Cloud Infrastructure (OCI) data centers.

This role requires a local presence to lead and manage support teams in the Chicagoland Area, specifically, Itasca, Elk Grove, and Franklin Park.

 This involves managing day-to-day operations, supervising technicians, ensuring timely service delivery, and handling various service incidents. You will also be responsible for maintaining relationships between Data Center Operations and the various colocation partners we may use.

This role is a manager of multi discipline Individual contributors at scale within a Cloud Data Center space. You should be an experienced manager of diverse teams, able to navigate local customs, laws & employment directives, strong people management ability and a deep technical grounding in the physical aspects of IT Service Delivery.

Typical functions for day to day in the role are:

Manage the day-to-day operations of all Data Center sites under your area, in a 24/7 mission critical environment. Managing the day to day activities of the data center technicians in multiple locations and data halls in a 24/7 environment  Managing installation, Field Change Orders, and hardware break/fix activities for multiple data center locations in a 24/7 environment. Responsible for ensuring timely delivery of services/tasks to meet project milestones. Working with project managers to guide their actions and provide ‘on-the-ground’ advice / support. Ensuring the quality benchmark is upheld for new sites / regions / deployments and being the gate keeper of this. Driving the delivery of improvements and providing detailed, concrete feedback in project reviews / lesson learned activities. Interacting across functional areas and teams (e.g., Engineering, Build, Site Selection, Business Operations etc.). Reacting to and managing any incidents that occur, driving resolution and After-Action analysis. Capacity expansions at all scales (rack additions, block additions, white space growth, new sites). Drive appropriate recruitment in your area at a fast pace, ensuring the employment of high-quality team members with a passion for excellence. Driving a culture of continual improvement and learning throughout everything you do.

You should value simplicity and scale, work comfortably in a collaborative, agile environment, and be excited to learn. At this level, you are given autonomy to make your own mark, drive things forward and make a difference. We expect you to help us scale and to do this collaboratively across teams, departments, and organizational silos in a streamlined manner.

Work with an elite team to implement and support pioneering Oracle technology in Cloud Data Centers. This involves working on the build out of new sites, hiring new teams and staff, working with local partners such as HR, Sales and other departments as well as vendors to Oracle.

We believe you will need to have the following experience, but we also expect you to bring your own unique experiences to the position. Not everyone is the same, and we value individual critical thinking and wide perspectives that we may not have had before.

Negotiating and coordinating with local vendors, and will be expected to drive performance and expectations. Work closely with Human Resources and any local Environment Health and Safety to ensure the best possible relationship and care for Oracle employees. Implement processes and standard methodologies to conform to local laws, policies, and procedures. Grow your teams, provide progression, leadership, guidance, and training to allow them to excel. Participate in Talent review process, performance management, and other topics pertaining to effective people management. Understand how to manage IC’s for the best outcome and self-sufficiency. Effective upwards reporting of progress, KPIs, and incidents. Critical thinking, and always wondering how to scale things up. Focus and prioritize appropriately on what is most important at any point in time and ability to task-shift rapidly. Working as a key partner on immovable deadline projects will also be a crucial part of the engagement.