Job Description:

Essential Job Functions:

General Services

Escorting of vendors and customersPerform escorting of DXC Technology and non-DXC Technology personnel, vendors, and customers within all secured spaces and data center white spaces per DXC Technology security policies.Provide technical oversight of activities performed during escorting activities to ensure that all technical components are performed in accordance with the approved Change or Incident record.CommunicationInterface with requestors via phone call, instant messaging, email, and other DXC interface tools.Join and participate in technical change reviews and incident troubleshooting calls as well as web sessions between DXC delivery teams and DXC customers.Communicate in English both written and verbalProvide escalation and ongoing communication to DXC Leadership and Site Leads per the notification path provided by DXC for incidents and outages causing significant impact to DXC, DXC’s customers, or the data center.Provide escalation and ongoing communication to DXC Leadership and Site Leads per the notification path provided by DXC for any failed or missed changes, and/or incidents that are a result of actions taken or lack of actions taken by the supplier personnel.Site AccessReview data center access requests to ensure compliance to DXC Technology processesReview, approve, and execute site access requests according to DXC Technology processes and proceduresInterface with supplementary service providers, Vendors, and Telco providersPerform vetting processes of visitors in accordance to DXC Security policies.Documentation and ReportingCreate and maintain documentation related to site specific activities performed including processes and procedures.Provide Ad Hoc reporting as neededSupport current and future projects related to new tools, processes and procedures implemented by DXC Technology.Maintain a daily turnover log of all interactions and work completed.Track all work being always performed in the secured spaces.Basic data center planningSupport DXC Technology Data Center IT equipment installation and removal planning activities.Participate in planning of data center space and layout for new device installations, removals, and cabling infrastructure buildsComplete and return to Hardware Planning Site Inspection forms as requested for equipment assignments and removals.Service ManagementSupport DXC Technology’s Service Management process and procedures including performing activities in the designated DXC Technology tools and ticketing systems.Prior to approving and performing any planned change work, ensure that a pre-validation and inspections are performed to ensure the work can be completed successfully. After completing work and prior to notifying the requestor/closing the ticket, perform post-validation of all planned change work to ensure that work was completed in accordance with the request and DXC Technology Site standards. Provide a completed root cause analysis report with remediation actions for incidents resulting from a failed task or preventable event in accordance with DXC standards and service level targets of this SOW.Perform ITIL level activities related to Incident, Problem and ChangeReview requests in DXC Technology tools and ticketing systemsContribute to the creation of tickets and content in DXC Technology Tools and ticketing systemsAttend DXC Technology planning meetings to prepare for planned activity windowsApprove requests in DXC Technology tools and ticketing systemsRecord activities performed in DXC Technology tools and ticketing systemsMark requests complete in DXC Technology tools and ticketing systemsPerform problem and root cause activities related to facilities incidents

Inventory Management Services

Inventory Management TrackingPerform physical inspection and collection of information related to IT equipment within the data center white spaces, storage rooms, loading docks, and other locations onsite in the facilities as documented within this SOW.Affix DXC Technology provided barcode and other tags to all devices and items located within the data center.Perform scheduled periodic/random scans and inventory of equipment per supplied lists from DXC Technology inventory tool.Ensure every device, item, and storage items are physically validated and verified every 12 months.Collect information related to all equipment onsite for entry into DXC Technology database, including but not limited to:  Device manufacturer, make, model, client, serial number, device name, floor location, power information, power strips, RU location, cable information, billing codes, etc.Enter information related to devices, materials and cables into DXC Technology database, in accordance with DXC standards.Ensure accuracy of all data collected, entered, and stored within DXC Technology provided tools.Complete monthly audits as initiated by the tool and mark updates within the tool.Support and participate in DXC SOXA and Asset InventoryPerform physical validation of DXC Technology and Client assets onsite at the data center when requested.Execute queries and provide inventory extracts from DXC Technology tools when requested.Shipping/Receiving and Loading DockPerform shipping/receiving functions including but not limited to: receipt and shipping at facility loading dock or other facility entrance, packing/unpacking of materials, movement of materials and equipment to/from data floor or storage location.Track and enter data related to all packages and shipments received and shipped from the facility in the DXC Technology designated tools.Notify requestors of deliveries and provide scanned copies of documents as requested.Store/file physical Bill of Lading, Bill of Materials, Property Removal Forms and other physical evidence of shipping and receiving activities in accordance with DXC Standards.Perform an annual inventory of all packages stored onsite and complete true up to receiving tracking database.Perform shipping functions including, but not limited to: inventorying, scheduling, packaging, forms completion, notification, tracking and other coordination of all IT equipment that leaves the DXC data center property.Ensure that all items removed from the physical location have the proper authorization and have a completed Property Removal Form.Maintain the storage spaces in an orderly fashion with all materials being tracked in accordance with DXC standard processes.Work with the DXC Data Center Manager to execute returns of packages stored onsite long term outside of DXC standards.Process RMAs as requested by DXC, Vendors, and Customers.Perform reporting as requested.

Media Administration Services

Physical Media ActivitiesMount/dismount of mediaFiling and cataloging of mediaScanning of mediaShipping/Receiving of media and peripheralsInventorying of media and media related equipmentTracking of media and media related equipmentLabeling of media and media related equipmentInitializing of media and media related equipmentTrack onsite spares/scratch levels and report low volumesRecording of all media movements, shipping activities, destructions, and offsite vaulting activities within DXC provided tools.Enforcement of all DXC documented policies and processes related to Media Management.Perform all activities to prepare and package media for offsite vaultingPerform all activities to receive media from offsite vaulting provide and perform appropriate filingExecute commands on system consoles to perform standard daily tasks (mount, unmount, silo eject, etc.)Use of DXC Technology tools and processes related to Media

Hands & Eyes Services

Installation and Removal of IT equipmentPhysical power down of equipment in accordance with DXC 4-eyes processInstall and remove cabinets and racks in the data centerPerform activities to ground cabinets according to site processesDispose of all packing material and waste appropriatelyAct as the POC and approve/coordinate tickets to add or remove equipment from the data centerMove equipment, racks, devices, and materials between physical locations in the same buildingBasic device configuration and OS LoadsInstall software CDs and DVDsInstall, connect, and/or move USB devicesDevice ValidationVisual inspection of devices as requestedSerial number validationDevice Inventory capabilities and physical comparison to inventory listsBasic troubleshooting and repair of IT equipment failuresPower on/power off devices in accordance with DXC 4-Eyes processRelay LCD readoutsReset Remote Management connection ID’s and PasswordsReseat cables in accordance with DXC 4Eyes processGeneral Troubleshooting and visual verification to assist remote troubleshooting effortsTest and troubleshoot problemsCheck power connectionsProvide feedback on console display (e.g. stop errors, blue screen, etc.)Assist with disaster recovery activities in the event of a complete system failureAssist with recovery of data center and equipment related to planned and unplanned power interruptionsIdentify and report audible errors and system failuresInstall and connect crash cart and/or other KVM deviceAttend conference calls for troubleshooting and recovery of client environments related to a reported client impacting incident

Cabling Services

Patch management (installation, removal, management, troubleshooting)

Cable Installation and PlanningPhysical installation and removal of patch cabling, and cabling components, and related materialConnect communication copper and fiber cables between installed IT equipmentEnsure that all links and communication cables have been tested, labeled, connected, and documented according to DXC Technology standardsTest all cable pathways end to end before completion of change or incident records in accordance with DXC Technology standardsIdentify unused system connections and work with system owners to removeCable Disconnect and removalPhysical removal of patch cabling, cabling components, cable infrastructure and related material.Removal of unused cable and cable components from racks, conduits and data center subfloorDisconnect cables from ports in accordance with DXC 4-Eyes process.Device ValidationPerform visual inspection of equipment as requested to provide DXC Technology with information regarding cabling, port availability, and network connectionsDocument cable connections and server backplane connections as requestedPerform cable inventory as requestedCable troubleshooting and repairTroubleshoot and repair system connections as neededTest all types of cables – Copper, fiber (MM/SM), dark fiber, DWDM, MPO, etc.Replace cables in accordance with DXC 4Eyes processesCheck network connectionsTrace cablesClean and polish fiber endsDocumentationAccurately track, record, and maintain documentation related to cabling in DXC Technology designated tools and manual processesCreation of cable material BOMsWork with DXC Technology and DXC Technology’s vendors to obtain quotes of materials needed to complete buildouts and installations including but not limited to:  Cables and cabling material, cabinets, cable tray, labels, cable ties, etc.Provide DXC Technology with quotes from DXC Technology approved vendors to purchase necessary materials to complete projects

Basic Qualifications:

Bachelor's degree in a relevant field or equivalent combination of education and experienceTypically, 2+ years of relevant work experienceProven experience in infrastructure technology analysisProficiencies in data analysis and problem-solvingA continuous learner that stays abreast with industry knowledge and technologySite Location:  New Castle Thompson Stati, Thompson Station Rd and Paper Mill Road, Parcel 2B, Newark, DE, 19720

Other Qualifications:

Strong organizational and communication skills (written and verbal).Proficient in Excel, Power Point, Exchange, SharePoint, Teams, Visio, and MicrosoftAnalysis, problem-solving, organizational, team building, conflict managementAbility to lift 50 poundsAbility to work in rotational shifts including day/nights including weekends and holidays as requiredAbility to stand for extended durationsAbility to utilize a pallet jack/forkliftFamiliarity with IT equipment including servers, network switches, storage, and cabinetsSolid working knowledge of data center environments and infrastructure, network and telecommunications protocols and platforms, and disaster recoveryMust be a USA citizen or permanent resident

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .

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