Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Job Description

Role and Responsibilities:

Manage the daily Services & Billing and TPP operations, to ensure execution, target and timelines are met.Monitor requests to ensure we are working to our SLAs and prioritise tasks accordinglyRegular calls with stakeholders to resolve outstanding actions and feedbackAnalyse and interpret requirements to ensure correct actions are met and investigate queries through to resolution and fix the causeManage the TPP centralization project to move activities to India and continue to work with Project team to enhance working modelRecommend process improvements and automation opportunities, initiate actions or projects for continuous improvementDevelop long term touchless solutions through analysis of the data and process automation Data Automation Hub LeadDaily management of the team which includes regular 1-2-1's, coaching sessions, monitor of absence following the attendance policy, identify poor performance and work with you to improve this, following the PFG processPlan resource throughout the month to ensure team are working towards monthly and quarter end deadlinesEnsure staff are motivated, communicated to and engaged with the values of the GFS • Update process documentationActively and regularly communicate with line manager any risks to the process and/or the team, plan and follow up on actions towards remediation/solution

Some of the operational activities this team support includes:

Service & Billing Operations :

Opening new accounts and branchesApplying pricing and fees to customers account schedulesChecking documentation is complete, quality checking credit notes and manual invoices that have been keyed and approving them in the systemInvestigating and fixing the cause of credit notesActioning account amendments to pricing, customer name/address/branch whilst always ensuring relevant documentation is availableChecking expired DPR licenses to ensure customers have renewed these and updating our system accordinglyEnsure all audit and compliance requirements are followed

TPP Operations:

Daily upload invoices to customer portalUpdate TPP Dashboard on invoice upload status & commentary on reason of any fail uploadWork with partner to onboarding new customer portal setupCommunicate with multiple stakeholder request and questionsAutomation project on bulk upload

Qualifications6+ years of total experience requiredExperience in Fin-Tech backgroundProficient in Microsoft Word and ExcelProcess improvement and transformationStakeholder & team managementYou will be reporting to a Manager

Additional Information

Our uniqueness is that we truly celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's strong people first approach is award winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Experian Careers - Creating a better tomorrow together

Benefits

Experian care for employee's work life balance, health, safety and wellbeing. In support of this endeavor, we offer best-in-class family well-being benefits, enhanced medical benefits and paid time off.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

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Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here