•    Receives and responds to client data inquiries via email or through the IQVIA customer portal
•    Utilizes various office applications and IQVIA tools to research, analyze, and resolve inquiries that require an understanding of the client and their business, the pharmaceutical market, and IQVIA data and processes
•    Understands and can effectively communicate routine database processes and methodologies for client inquiry resolution
•    Provides formal written communications both internally and externally regarding issue status and resolution
•    Works with various IQVIA internal departments to validate and/or correct data and database issues, and ensures inquiry responses are meeting Service Level Agreement guidelines
•    Follows the standard escalation process to ensure resolution
•    Maintains and enhances data quality by analyzing trends and resolving potential market/database anomalies identified through accelerated product and product/supplier outlier identification tools.
•    Completes basic data analysis and provides guidance to clients
•    Participates in internal service meetings as needed or whenever assigned
•    Contributes on identifying process improvement opportunities

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com