BASIC FUNCTIONS: This position performs simple data management and analysis tasks within a specific functional area or data type. Requires moderate communication with data sources and contacts.

Accountabilities:

Accurately and efficiently collect information from IDN Healthcare websites and data enter into an internal online applicationPerform Web research to validate and enter the most accurate recordResearch executive contacts from IDN sites and enter into an internal online applicationProvide documentation for data and processes performedConvey/communicate information by statement or suggestionDirectly impact the business through responsibility for quality of services provided by self or othersResponsible for research, resolution, and responding to questions and problems via email in accordance with service level requirements, while providing excellent customer experienceAdherence to corporate policy regarding authentication, data security, and record retentionNavigate multiple systems and internal tools for research and documentationResearch any client issues and escalate to Supervisor if a larger issue is identifiedInstill confidence in customers through problem solving skills and strong customer service delivery

Qualifications:

Healthcare Background strongly preferredBachelor Degree holderStrong analytical skills and reading comprehensionSolid research skills with ability to locate, extract, organize, and synthesize information from multiple sourcesSkillful in navigating the web to locate, verify, and compile relevant information from credible sourcesAble to multitaskExcellent English written and verbal communication skillsSelf-Motivated to work in a goal driven environmentAttention to detail is a mustAbility to perform repetitive actions daily without affecting attention to detailAbility to make judgment calls based on pre-set criteria and experienceWork environment is such that deadlines may fluctuate in accordance with task urgency or constraintsMust be extremely adaptable and be able to stay focusedMust be able to adapt to intense workloads, schedules, and rapidly changing situations with a sense of urgencyMust possess a keen interest in pursuing responsibilities aligned with technical functions and innovation

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