Kforce has a client that is seeking a Data Analyst to support client initiatives. This role is onsite in Juno Beach, FL. Key Responsibilities: Technology Experience Score (TXS) Analytics: * Analyzing and monitoring TXS and its core metrics, aiming for a score of 90 by 2029 * Use data from ServiceNow, Nexthink, and IT4U to identify trends and insights Customer Experience Data Integration: * Aggregating experience data across IT4U, Nexthink, ServiceNow, and surveys to build a comprehensive enterprise view * Supporting action prioritization through data-driven insights IT4U Initiative Support: * Analyzing user behavior and feedback on IT4U to optimize service and reduce desk contacts * Engaging with monthly IT4U Influencer Forums and developing pertinent communications Collaboration & Communication: * Working with service owners, analysts, engineers, and communication teams to translate data into impactful leadership-ready insights * Promoting a customer-first, data-driven culture within TSO teams