Do you want to work at one of the Top 100 Hospitals in the nation? We are guided by our values of Love and Excellence and are passionate about delivering health, not just health care. Come join us at ChristianaCare!

ChristianaCare, with Hospitals in Wilmington and Newark, DE, as well as Elkton, MD, is one of the largest health care providers in the Mid-Atlantic Region. Named one of “America's Best Hospitals” by U.S. News & World Report, we have an excess of 1,100 beds between our hospitals and are committed to providing the best patient care in the region. We are proud to that Christiana Hospital, Wilmington Hospital, our Ambulatory Services, and HomeHealth have all received ANCC Magnet Recognition®.

PRIMARY FUNCTION:

To abstract, interpret and present data with the objective of demonstrating excellence in health and clinical outcomes by assisting in performance improvement and care management initiatives.

PRINCIPAL DUTIES AND RESPONSIBILITIES: 

Routinely reviews of medical records to identify open care gaps (quality measures).

Routinely provides data to the insurance companies to support compliance of care gaps (quality measures). 

Organizes a work plan, either independently or collaboratively, to achieve assigned project goals or implements an established work plan; makes suggestions to improve efficiency of work.

Assists in the identification of issues with data collection methods; assures methods for collection meet/exceed accreditation, regulatory, and institutional standards

Monitors results against established benchmarks in the evaluation of effectiveness and impact.

Presents progress reports/findings on a regular basis to appropriate constituencies within the system.

Attains and maintains proficiency in payer value-based risk contract specifications and quality measure definitions and how this applies other duties.

Works with members of the quality team, Medical Group leadership and CCHS managed care contracting individuals to identify and close gaps in care as related to payer contracts. Assesses appropriate inclusion/exclusion of data based on defined data dictionary; assists in evaluation of data dictionaries and utilizes data specification and code to validate information being placed in new applications related to quality.

Maintains competency in EHR platforms, registries, and other applications specific to duties.

Attends meetings and in-service/educational programs, and other activities as requested.

Performs assigned work safely, adhering to established departmental safety rules and practices;  reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.

Performs assignments that need to be completed, even when outside the scope of routine responsibilities; adaptable to changing departmental conditions: teamworker.

SCOPE, PURPOSE, AND FREQUENCY OF CONTACTS:

Daily contact with Program Manager of Quality Improvement and Director Ambulatory Quality & Safety.

Frequent contact with departmental personnel, Service Line Quality and Safety Officer,

Vice President Ambulatory Quality and Safety and Primary Care Operations, Medical-Dental Staff,  Medical Group primary care site personnel, hospital personnel, physicians/staff that are ACO

Intermittent contact with external personnel as assigned for the development and ongoing operating of Registry and EMR development.

DIRECTION/SUPERVISION OF OTHERS:

None 

DIRECTION/SUPERVISION RECEIVED:

Reports directly to the Manager, Ambulatory Quality and Population Health

EDUCATION AND EXPERIENCE REQUIREMENTS:

High school diploma or equivalency

At least five years of work experience in the medical field with one year in, quality or performance improvement preferred.

Basic knowledge of medical terminology and anatomy required.

Knowledge of or experience in any of the following is preferred: Healthcare Data Information Set (HEDIS), STARS measures, value-based contracts, computers, data abstraction, data entry, outcome analysis.

Organizational skills and project management required.

KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS:

Knowledge of healthcare delivery process.

Comfort with basic computer skills and willingness to adapt and learn new programs as necessary.

Ability to use common computer software for daily work and data input and retrieval.

Skill in verbal and written communication.

Detail-oriented and ability to maintain a high level of concentration for extended periods of time for chart review and abstraction purposes.

Ability to maintain confidential information; compliant with HIPAA Standards.

Ability to learn new concepts, programs, and assimilate information into daily work routine. 

Ability to work with minimal supervision and prioritize workload.

Ability to relate to people in a manner to gain confidence and establish support.

SPECIAL REQUIREMENTS:

Flexibility and emotional stability to work under intense time and volume pressures

PHYSICAL DEMANDS:

Intermittent and sustained periods of sitting and using computer terminal. 

Frequent interruptions.

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

Post End Date

EEO Posting Statement

ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program.  To learn more about our benefits for eligible positions visit https://careers.christianacare.org/benefits-compensation/