Excited by the opportunity to build innovative digital retail banking products and services in a start-up environment, backed by one of the leading financial service providers worldwide? Join us at JPMorgan & Chase Co. at our newest European hub for Chase bank, located in the heart of Berlin. In this exciting chapter of continued growth and expansion for Chase, we’re looking for a passionate Daily Banking People Lead.

As a Daily Banking People Lead, in our Daily Banking Team you will play a pivotal role in guiding and supporting our Customer Service Specialists. You will be the primary point of contact for the team, ensuring their needs and concerns are addressed, and fostering a positive and collaborative work environment. We believe that a personalized employee experience is driving a team’s success! Therefore, we are looking for curious, honest and passionate individuals who are motivated to lead, mentor, and develop their team’s skills in customer service, ultimately contributing to an outstanding customer experience.

You will analyse performance data and extract data to come up with actions to constantly improve your team performance, the customer experience and the business engagement. You will play an important role in ensuring that we are compliant with the regulatory requirements and that we act as advocates for our customer. 

Job responsibilities 

Lead and support team, using your expert knowledge to resolve customer inquiriesCreate and nurture a high-performing Team, acting as a cultural leader and fostering strong relationshipsShow passion for leading people and their personal development, ensuring the team exceeds their goalsCollaborate with various stakeholder across departments, incl. our vendors, to deliver best-in-class service to our customers

Required qualifications, capabilities, and skills 

A people-centric approach: You work collaboratively with both our customers and your colleaguesRelevant leadership experience with a strong service mindsetPerformance Management und Coaching experience while fostering a supportive and engaging work atmosphere  Fluent in German / English 

Preferred qualifications, capabilities and skills

Ideally, you have practical experience in the German Banking Landscape, including Regulatory knowledge Change Management and Process improvement experience