Job description

D365 CE Technical Consultant

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Role and Responsibilities

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Analyse business requirements and translate them into clear technical/functional specifications that can be understood by stakeholders or used by developers
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Conduct business analysis to identify the best CRM solutions, whether existing or new, aligned with best practices
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Provide hands-on technical and functional support to CRM users, managing their requests and troubleshooting issues as they arise
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Test and assess cases, ensuring solutions meet requirements and quality standards
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Collaborate closely with developers to oversee deliverables, project progress, and adherence to specifications
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Occasionally assist IT with Dynamics 365 CRM configuration based on agreed specification

Experience/Skills

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Ideally, a graduate in Computer Science, Business Analytics, or a related field
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Proven functional knowledge of Microsoft Dynamics 365 Customer Engagement, with some exposure to development or configuration
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Ability to interpret data, troubleshoot issues, and understand relational databases
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Experience with AI data models, including training models for error detection/correction, is a plus
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Strong skills in translating business requirements into practical solutions and documenting processes
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Experience working through full project lifecycles preferred
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An analytical mindset with strong attention to detail, excellent verbal and written communication skills
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Ability to prioritise workload and meet deadlines independently
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Proficient in Microsoft Office Suite

Benefits

* Starting Salary - £50k-£57k (dependent on experience).
* Excellent progression opportunities.
* Life assurance, enhanced pension contribution & much more!Apply