Purpose of the Job for Store Manager:

Located in the store, this role has direct responsibility for the successful running of the Airtel store. The person will ensure compliance with agreed guidelines to deliver a best in class experience & ensure store revenue, cost & Sales targets are met.

Key Deliverables:

Store Operations & Audit / Compliance:

• Adherence of Store Operations in line with pre-defined SOPs

• Ensure that the look and feel of the store is as per guidelines/standards

• Track efficient Cash handling; prevent shoplifting / ensure safety and security

• Visual merchandising as per plan / guidelines

• Inventory and stock management to prevent stock-outs or excess Inventory

• KPI reporting as per guidelines and on-time

Profitability:

• To achieve the target on conversion from the walk in customers, Tele Calling, COCP visit and RWA activities.

• To ensure required MIS & tracking at CRO levels

• Manage Store expenses are as per plan

• Deliver and Improve store productivity

People Development / Team Management:

• To ensure daily roistering & briefing to outsourced store staff

• Ensure that Manpower available as per flow and attrition adherence 

• Ensure motivation & development of outsourced store staff

Customer Experience:

• Ensure adherence to CE guidelines

• Manage staff allocation based on demand at point in time

• Personally step in to handle demanding customers

• Provide suggestions for improvements in CE