If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role Cybersecurity Technology Operations Engineer

Role Purpose:

The Cybersecurity Technology Operations Engineer will be a member of the Cybersecurity Technology and Engineering team. This team is responsible for the maintenance and operation of all technologies the function relies on. This ensures that the highest standards of availability and security are maintained across all Cybersecurity tooling and that the function will maintain capability in the light of significant organizational disruption.

Main Activities

Serve as Security Engineer supporting technical operations for critical cybersecurity technologies.

Provide end to end administration and production support for cybersecurity tools under Endpoint security, Data Security, Network security, Application Security and SIEM/SOAR.

Analyze, investigate, remediate cybersecurity application incidents in operational/production environment.

Automate repeated and operational tasks through programming (Perl, Python, PHP, Bash, or PowerShell) or other interfaces.

Setup monitoring and event management for cyber security products to help manage availability, reliability, and performance.

Perform cybersecurity application installation, upgrades, product hygiene and maintenance.

Operate in accordance with ITIL processes such as Change Management process, Incident Management and Problem Management

Lead product support transitions on both technical and process front.

Identify operational gaps and drive continual service improvement plans for existing processes.

Build tool knowledgebase and establish/enhance Standard Operation Procedures (SOP)

Work with minimal supervision and conduct activities as a collaborative partner to Cyber Security as well as other lines of business (LOBs)

Develop and produce operational metrics such as Change success rate, tool uptime report, Incident ticket volume etc.

The role demands weekend support on rotation through active/passive on calls.