Cyber within Crawford involves a collaborative cross-team approach involving multiple specialist strategic partners and key relationships.  A pivotal function of the Cyber Associate Director role is to lead Crawford’s cyber claims team and services, developing our cyber client relationships. Operationally the role provides team development, management, alongside independent oversight, direction, challenge and advice to the teams.  This is a senior fee earning role with some business development and management support responsibility. The role involves the organisation and co-ordination of internal and external resources working closely with key senior stakeholders across the business, as well as delivering an excellent service to clients throughout Crawford’s international footprint to deliver business goals and objectives.  The role reports to the Head of Cyber UK/International Cyber Technical Director.  There is opportunity for an experienced equivalent role in another line to develop into this role, which will be supported.   

Adjusting complex and large losses  

Independently handling losses end-to-end 

Knowledge or strong interest in cyber and technology 

Developing international teams 

Developing and maintaining carrier relationships 

Project Management within loss adjusting  

Vendor Relationship Management 

Microsoft suite including presentation skills  

Market Development and Thought-Leadership 

Communication – verbal & written 

Ability to simplify complex information and apply in a business environment  

Ability to manage, balance and prioritise a wide and diverse workload including management of competing requirements, timescales and deliverables 

Experienced in:

Extensively leading/managing Cyber (or other field) claims end-to-end Adjusting Large and Complex losses independently In depth understanding of policy analysis/reporting Leading international adjusting programmes Technical and functional knowledge of handling international incidents Leadership and Management of teams Strong knowledge or interest in Cyber and technology   Third-party risk management practices and strategies Technology frameworks and regulatory environment Leadership of the Cyber claims functions and team management  Deliver and maintain the Cyber business plan, technical oversight and commercial contracts Deliver auditing, compliance, customer service and risk management Developing, building, and maintaining key cyber client relationships in the market along with promotion of activities and new service opportunities in emerging sectors Lead cyber service development within the team, including improvement and delivery of international cyber programmes Support the maintenance of the third-party risk management policy alongside achieving policy compliance Maintain a collaborative, accessible and pro-active working partnership with business leaders and in-house specialists to ensure third-party risks are identified, considered and managed throughout the end-to-end lifecycle Provide regular communication, awareness and education across the global business to support the Cyber function  Provide direction, advice and independent challenge to business leaders, shared services and senior management to support the management of third-party risks and controls Complete research and market awareness activity to maintain knowledge of the wider risk landscape, awareness of emerging risks, legislative and regulatory change.  Assess findings providing potential/actual business impacts and compile business guidance material