Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. **Key Responsibilities** + Design, build, and maintain scalable data pipelines to collect and analyze customer interaction data across digital and offline channels. + Develop and maintain dashboards and reports to monitor key CX metrics such as NPS, CSAT, CES, and churn. + Collaborate with CX, product, and marketing teams to identify friction points and opportunities in the customer journey. + Conduct A/B testing and cohort analysis to evaluate the impact of CX initiatives. + Integrate data from CRM, call center, survey, and web analytics platforms to create a unified customer view. + Work with cross-functional teams including operations, IT, and customer support + Participate in testing and validating analytics solutions + Document processes, data flows, and technical specifications + Present insights and recommendations to stakeholders and senior leadership. **Qualifications** + 3+ years of experience in data engineering, analytics, or a related field with a focus on customer experience. + Proficiency in SQL and Python; experience with dbt, Airflow, or similar tools is a plus. + Strong experience with data visualization tools (e.g., Tableau, Power BI, Looker). + Familiarity with CX platforms and CRMs, such as Genesys Cloud, NICE, Qualtrics, Salesforce, and ServiceNow. + Experience working with cloud data platforms (AWS, or Azure). + Strong communication and documentation skills **Preferred Qualifications** + Experience in SaaS, or CX product environments. + Knowledge of customer journey mapping and operational analytics. + Knowledge of **Python** , **R** , or **DAX** for data manipulation and analysis + Curiosity and a passion for improving customer experience through data + Excellent communication and storytelling skills with the ability to translate data into business insights. + Background in statistics or machine learning is a plus. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . Complete the form and then email it as an attachment to FTADAAA@conduent.com . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt\_adaaa\_accommodation\_pol.pdf) .