Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

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Key Responsibilities

\n\n Design, build, and maintain scalable data pipelines to collect and analyze customer interaction data across digital and offline channels.\n Develop and maintain dashboards and reports to monitor key CX metrics such as NPS, CSAT, CES, and churn.\n Collaborate with CX, product, and marketing teams to identify friction points and opportunities in the customer journey.\n Conduct A/B testing and cohort analysis to evaluate the impact of CX initiatives.\n Integrate data from CRM, call center, survey, and web analytics platforms to create a unified customer view.\n Work with cross-functional teams including operations, IT, and customer support\n Participate in testing and validating analytics solutions\n Document processes, data flows, and technical specifications\n Present insights and recommendations to stakeholders and senior leadership.\n\n\n  \n\n

Qualifications

\n\n 3+ years of experience in data engineering, analytics, or a related field with a focus on customer experience.\n Proficiency in SQL and Python; experience with dbt, Airflow, or similar tools is a plus.\n Strong experience with data visualization tools (e.g., Tableau, Power BI, Looker).\n Familiarity with CX platforms and CRMs, such as Genesys Cloud, NICE, Qualtrics, Salesforce, and ServiceNow. \n Experience working with cloud data platforms (AWS, or Azure).\n Strong communication and documentation skills\n\n\n  \n\n

Preferred Qualifications

\n\n Experience in SaaS, or CX product environments.\n Knowledge of customer journey mapping and operational analytics.\n Knowledge of Python, R, or DAX for data manipulation and analysis\n Curiosity and a passion for improving customer experience through data\n Excellent communication and storytelling skills with the ability to translate data into business insights.\n Background in statistics or machine learning is a plus.\n

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

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People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  click here to access or download the form.  Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

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At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

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