The application window is expected to close on 13th June 2025 -Preferred Location : SFO, United States

What you'll do :

You will collaborate across teams to promote product adoption, resolve concerns, and provide feedback for product and lifecycle improvements. Success is measured through customer satisfaction, renewals, and measurable business impact.

Role and Responsibilities:Conduct customized workshops and webinars to drive customer business outcomes and ensure timely engagement.Guide customers in strategic deployment decisions, encouraging Cisco product adoption and tracking long-term business success.Collaborate with teams and partners to resolve product concerns, promote features, and provide feedback for lifecycle and asset improvements.Who You'll Work With : The Team

Customer Success Specialists (CSS) are technical consultants dedicated to delivering outstanding customer experiences and addressing business challenges with Datacenter-focused solutions. Their success is measured by customer satisfaction, renewals, industry recognition, and employee engagement, all developed by a culture of collaboration and partnership. CSSs align Cisco solutions with customer business goals, driving adoption and delivering measurable impact. Working closely with CX Managers, Sales, Delivery, Renewals, and Partners, they ensure a seamless, end-to-end focus on customer success and solution implementation.

Who You Are

You are a certified Data Center Network expert with hands-on experience, collaboration, and a focus on driving results. Skilled in translating technical concepts into business value, you deliver impactful, customer-centric insights with good communication and a dedication to knowing the latest with new technologies.

Minimum Requirements : 5+ Years of Experience: Skilled at identifying customer needs, aligning solutions to business goals, and building strong relationships to deliver measurable value.5 Years with Data Center technologies (ACI, NDFC, UCS, Kubernetes, etc.) and certifications (CCNA, CCNP, DevNet), effectively linking technical solutions to customer objectives.5 Years working across cross-functional teams, both virtually and in-person, to influence decisions and achieve common goals.

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put – we power the future.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.