By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use . I further attest that all information I submit in my employment application is true to the best of my knowledge. **Job Description** As the CX AI Platform Manager for Field Team User Experience & Copilot capabilities working in the CRM Platforms team, you will own and manage the design, development, enablement, and support of Takeda’s Brand lead, Marketers and Field Team Field Team User Experience & Copilot capabilities. In this role, you will drive Takeda’s Data and Digital mission through the development and adoption of advanced and innovative User Experience for field teams, including GENAI based co-pilot capabilities, that align to business needs, best practices as well as enterprise architecture principles. + Drive innovation and continuous improvement of field team user experience and copilotcapabilities in the form of setting up simple, interactive and intuitive UI/UX features, user prompt engineering for field teams, setting up agents for sales, service and related LLM modelsaccording to business demand, prioritized use cases as well as enhancing the existingtechnology stack. + Enable stakeholders (both within and outside of Takeda) to consume Takeda’s Global CRM capabilities, including the new UI/UX and copilot capabilities. + Oversee day-to-day operation of Takeda’s various field team UI/UX and co-pilot use cases, including platforms and services, to ensure all components work reliably andsecurely. + Socialize changes to existingand new capabilities, tools, components, andconsumption models to stakeholders (both within and outside of Takeda) to drive CRM and Field Team co-pilot adoption and stakeholder satisfaction. + Prioritize a global backlog for CRM UI/UX and co-pilot product enhancements and operational needs and manage a DevOps PlatformPOD within our delivery center to deliver on the pirotized backlog. **BENEFITS:** It is our priority to provide competitive compensation and a benefit package that bridges your personal life with your professional career. Amongst our benefits are: + Competitive Salary + Performance Annual Bonus + Flexible work environment, including hybrid working + Comprehensive Healthcare Insurance Plans for self, spouse, and children + Group Term Life Insurance and Group Accident Insurance programs + Health & Wellness programs including annual health screening, weekly health sessions for employees. + Employee Assistance Program + 3 days of leave every year for Voluntary Service in additional to Humanitarian Leaves + Broad Variety of learning platforms + Diversity, Equity, and Inclusion Programs + Reimbursements – Home Internet & Mobile Phone + Employee Referral Program + Leaves – Paternity Leave (4 Weeks) , Maternity Leave (up to 26 weeks), Bereavement Leave (5 calendar days) **ABOUT ICC IN TAKEDA:** + Takeda is leading a digital revolution. We’re not just transforming our company; we’re improving the lives of millions of patients who rely on our medicines every day. + As an organization, we are committed to our cloud-driven business transformation and believe the ICCs are the catalysts of change for our global organization. \#Li-Hybrid **Locations** IND - Bengaluru **Worker Type** Employee **Worker Sub-Type** Regular **Time Type** Full time