Job Description

Scope of Position: 

To support the customs brokerage manager in the smooth running of the department within the branch and the customs product in the marketplace through focus on Operations, Finances, Sales, People, Systems, and Culture.  To stay in adherence to the company’s policy, procedures and business code of conduct.

Operations:

Monitor compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.Understand department process flow, constantly looking for areas of improved efficiency.Ensure all customers standard operating procedures are followed as per the DLSOP.Ensure the system reports including but not limited to the below list are utilized at the level of frequency mentioned in order to effectively supervise operations:ECS report (weekly)Customs import stat1 (daily)

Support the manager in the following areas:

Ensure all Customs Authorizations are valid – Transit guarantees, customer IPR/OPR/Warehousing authorizationsMonitor undischarged Transit formsMonitor duty deferment usage and levelsMonitor license/visa applicationsEnsure all documentation present for archiving purposesMeet with local customs to discuss performance, delays, red-channels, customs developments and plans (to adapt country per country)

Finances:

Meet weekly or more if required with the department managerSupport the manager as required and applicable in the following areas:Follow up refunds with customs authorities utilizing BNPProactively work to maintain accounts payment within 30 daysEnsure company credit procedures are followed and utilized effectively

Sales:

Support the manager and or the sales department where neededRespond to requests for proposal, quotation or information timely and with market competitive pricing matching the scope of service required by the customer.Take an active role in the transition of new business/ updates to existing business.Participate to retention calls and complete customer reviews and with your regular customers to document in the CRS.

 People:

Identify with manager, develop and mentor your No. 2Allocate workloads within team to ensure smooth operations during peak activity or staff absenceEnsure team meets company standards of 52 hours training per year per employeeEnsure that the new hires complete company’s mandatory training within the first 6 monthsSupport the manager where needed:Participate to staff appraisals, and at a minimum once per year per employeeEnsure all staff and positions have job descriptions, communicate clear expectations and are working with structured development plans.Contribute to the effective weekly department meetings with team.Review department goals and business plan periodically with team to ensure buy-in and accountability.

 Systems:

Audit of files in accordance to AEOEnsure department is using all system tools to their greatest advantage based on your department size and organization. (e.g. using edoc and edoc treeview, customs database, and other system generated reports to manage by exception)Share any evolution of customs systemBe involved and suggest system/process improvementsSupport the manager where needed:Send client report requests through the available database (expo request, expo reporting)

 Culture:

Proactively promote the company’s 10 cultural attributes:  Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humour, and Visionary.Periodically monitor the levels of customer service within your branch team

 Qualifications, Experience and Education Requirements

2 years of customs qualification (country specific)Proven supervisory attitude.Good market and product knowledge.Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.Good computer skills (Excel, Word).

Qualifications

Qualifications

2 Years Supervisorary experienceGood knowledge of customs brokerage process, customs legislation – especially with regards to classification, valuation and originUnderstanding of ocean, road and air documentation processEffective interpersonal skillsPro-active approach, strong organizational and computer skillsGood computer skills (MS Excel, MS Word)Fluent in English

Additional Information

Expeditors offers excellent benefits: