YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
Would you like to become part of the world's most international company?
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our \"Insanely Customer Centric\" Team and become a Certified International Specialist!


YOUR TASKS:
Drive the day-to-day performance of the Customs department to deliver best in class Cleared on Arrival and Bond Days Outstanding results.Analyze results and formulate long term strategic goals to improve performance, reduce cost, and improvement employee engagementLead department personnel including but not limited to; Performance Management/Appraisal Process, Absence Management, Disciplinary Process, Succession Planning etc.Facilitate robust ongoing dialog with employees to contribute to positive Employee Opinion Survey resultsCoach team members to improve performance, achieve career goals and improve departmental strengthManage departmental costs including but not limited to Temp Staff/Overtime usage, third party vendors and regulatory chargesIdentify opportunities for efficiency gains through harnessing TechnologyMaintain Service Level Agreement with internal departments to provide best in class service offering to end customerAnalyze the Voice of the Customer/Business feedback and implement strategies to improve Customer Satisfaction scoreCollaborate with other internal departments to develop synergies that deliver performance improvements, cost savings, improved customer experience etc.

YOUR PROFILE:
Plus 3 years operations experience, preferably within transportation of logistics industryCommunication skills (English), spoken and written3 years’ experience in people management Can demonstrate tangible experience of Performance Improvement, Cost Savings etc.Experience in people development/managementTertiary qualifications desirable
OUR OFFER:
Strong career support in an international environment.Great culture and colleagues.Multifarious benefit program.Do you see a personal challenge in these versatile and responsible tasks? Then apply now!
We look forward to receiving your application!